Job Description

Junior Operations Support Graduate

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Location: Melbourne, VIC

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Duration: 6-Month Contract

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About the Role

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We are seeking a motivated and enthusiastic Junior Operations Support Graduate to join a dynamic IT Operations team based in Melbourne. This is an excellent opportunity for a recent graduate looking to gain hands-on experience supporting enterprise technology environments while developing core skills across infrastructure, networking, monitoring, incident management, and IT service operations.

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Working closely with experienced operations and support professionals, you will assist in maintaining system availability, monitoring critical services, resolving operational issues, and ensuring a high level of service delivery to internal and external stakeholders.

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This role is ideal for someone passionate about technology, eager to learn, and looking to establish a long-term career in IT Operations and Infrastructure Support.

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Key Responsibilities

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- Monitor IT infrastructure, systems, applications, and networks to ensure operational stability.
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- Investigate, troubleshoot, and elevate technical incidents and service issues as required.
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- Support daily operational activities across server, network, database, and storage environments.
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- Assist with incident, problem, and service request management processes.
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- Provide first-level technical support to end users and stakeholders.
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- Utilise monitoring and observability tools to identify potential issues before they impact services.
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- Maintain accurate records within ticketing and service management systems.
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- Assist with system health checks, maintenance activities, and operational reporting.
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- Document procedures, troubleshooting steps, and operational knowledge articles.
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- Work collaboratively with infrastructure, security, and application support teams.
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- Follow established operational processes, standards, and ITIL best practices.
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- Participate in on-call and after-hours support arrangements where required.
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Required Technical Skills

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- Basic understanding of IT operations, infrastructure, and enterprise environments.
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- Knowledge of Linux and Windows Server operating systems.
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- Understanding of networking fundamentals and IP networking technologies.
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- Awareness of IT security principles and best practices.
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- Exposure to monitoring and observability tools such as Splunk, Zabbix, or similar solutions.
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- Familiarity with ticketing and incident management platforms such as Jira, BMC Remedy, ServiceNow, or similar.
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- Good knowledge of Microsoft Windows and Microsoft 365 applications.
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- Strong analytical, troubleshooting, and problem-solving skills.
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- Ability to monitor systems and identify operational issues.
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- Understanding of ITIL principles and service management practices.
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Essential Requirements

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- Recent graduate with a Bachelor's degree in Computer Science, Information Technology, Engineering, Cyber Security, or a related discipline.
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- Strong interest in pursuing a career in IT Operations, Infrastructure Support, or Service Management.
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- Excellent verbal and written communication skills.
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- Strong attention to detail and commitment to quality outcomes.
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- Ability to work effectively in a fast-paced operational environment.
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Personal Attributes

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- Self-motivated and proactive with the ability to work independently.
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- Strong interpersonal and relationship-building skills.
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- Resilient and adaptable when working with diverse teams and stakeholders.
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- Excellent organisational and time management skills.
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- Comfortable prioritising tasks and seeking guidance when required.
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- Demonstrated willingness to learn and continuously develop technical skills.
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- Collaborative team player with a customer-focused mindset.
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- Versatile and willing to support business requirements, including participation in on-call rosters.
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📌 Junior Operation Support (Victoria)
🏢 Whizdom
📍 Victoria