Job Description

Service Manager – Fire, Hydraulic & Mechanical Services

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1 Service Group | Castle Hill, Sydney NSW
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About Us

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1 Service Group is a Sydney-based building services company specialising in the maintenance, testing, compliance and rectification of fire protection, hydraulic/plumbing and mechanical systems.

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We work across major infrastructure, transport, tunnel, rail, industrial and commercial environments throughout Sydney.

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Due to continued growth, we are seeking an experienced Service Manager to take ownership of the day-to-day operation of our service department.

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The Role

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This is a hands-on operational management position responsible for ensuring our service work is properly planned, resourced, delivered, documented and completed.

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You will manage the workflow from the time a job enters the service department through to technical completion and handover for invoicing.

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Working closely with our General Manager, supervisors, technicians and service administration team, you will be responsible for coordinating both planned and reactive works while maintaining a high standard of client service.

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Key Responsibilities

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Your responsibilities will include:

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- Managing the day-to-day operations of the service department
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- Coordinating planned maintenance, reactive service, breakdowns, defects and minor works
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- Managing and supporting field technicians and supervisors
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- Planning labour and resources for day, night and shutdown/closure works
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- Monitoring technician workloads, productivity, overtime and job progress
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- Ensuring technicians are properly briefed and prepared before attending works
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- Reviewing completed service reports, test documentation, photos and field information
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- Ensuring jobs are properly completed and ready for invoicing
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- Reviewing defects identified in the field and coordinating quotation and rectification
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- Providing first-line technical and operational support to field staff
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- Liaising directly with clients regarding scheduling, progress, defects and service issues
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- Coordinating specialist subcontractors and suppliers where required
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- Assisting with preparation and review of service and rectification quotations
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- Monitoring outstanding jobs, return visits and unapproved works
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- Ensuring works are undertaken in accordance with relevant Australian Standards, client requirements and company procedures
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- Maintaining a strong focus on safety, quality and customer service
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- Identifying opportunities to improve service delivery and operational efficiency
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About You

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We are looking for someone who can take ownership.

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You will be comfortable managing technicians, dealing directly with clients and making day-to-day operational decisions without requiring constant direction.

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Ideally, you will have:

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- Previous experience in a Service Manager, Service Supervisor, Operations Supervisor or similar role
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- Experience within the fire protection, plumbing/hydraulic, mechanical/HVAC or broader building services industry
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- Strong experience coordinating field technicians and service work
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- Good technical understanding of maintenance and compliance environments
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- Robust organisational and problem-solving skills
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- The ability to manage multiple priorities in a fast-moving service environment
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- Strong written and verbal communication skills
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- Confidence dealing directly with clients, technicians and subcontractors
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- Good computer skills and experience with service management software
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- Experience with Simpro would be highly regarded
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- Current Australian driver's licence
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Experience within major infrastructure, road tunnels, rail, transport or other critical environments would be highly regarded but is not essential.

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What We're Looking For

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This role will suit someone who doesn't simply wait for jobs to be allocated.

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We want someone who follows things through.

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If a technician identifies a defect, you make sure it is documented and progressed. If a job requires a return visit, you make sure it happens. If information is missing, you chase it. If a client needs an update, you provide it.

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You will have the authority and support to run the day-to-day service operation while escalating significant technical, commercial or contractual matters to senior management.

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What We Offer

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- Senior operational position within a growing Sydney business
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- Exposure to major infrastructure and transport projects
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- Variety across fire, hydraulic and mechanical services
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- Support from experienced technical and management personnel
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- Long-term career opportunity
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- Competitive salary package based on experience
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- Company vehicle can be negotiated for the right candidate
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If you are an experienced service professional looking to take ownership of a busy service operation and become an important part of a growing business, we would like to hear from you.

📌 Service Manager - Fire, Hydraulic & Mechanical Services (New South Wales)
🏢 1 Service Group
📍 New South Wales