Job Description

Are you an organised, people-focused, and agile administrative professional who thrives in a fast-paced environment? Angelic Care, a growing Queensland healthcare and disability services provider, is seeking a hybrid Rostering & Client Service Officer (CSO) / HR Superstar to join our Bundall team.

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This is a dynamic, multi-faceted role. You will bridge the gap between workforce coordination and HR support expertly managing complex staff rosters, client shift scheduling, recruitment, compliance, and staff onboarding. We are looking for a scheduling wiz who can confidently communicate with clients and staff, manage competing priorities, and comfortably jump into Canva when creative business projects arise.

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Experience within NDIS, NIISQ, and DVA frameworks is highly sought after for this role.

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What You'll Be Doing

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Rostering & Workforce Coordination

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Developing, managing, and optimizing staff rosters to ensure client shift coverage aligns with NDIS, NIISQ, and DVA funding allocations.

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Matching support workers and healthcare staff with clients based on skill sets, compatibility, availability, and geographical location.

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Managing last-minute roster changes, shift cancellations, and emergency leave coverage efficiently.

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Communicating schedule variations promptly and professionally to staff, participants, and their families.

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HR & Recruitment Support

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Assisting with recruitment campaigns, shortlisting candidates, and conducting telephone screenings.

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Coordinating interviews and managing pre-employment documentation (reference checks, Blue/Yellow cards, NDIS Worker Screening).

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Facilitating the staff onboarding, compliance tracking, and orientation lifecycle.

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Maintaining accurate, confidential, and up-to-date employee files and compliance registers.

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Administration & Operations

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Providing comprehensive administrative support to the Angelic Care management team.

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Liaising professionally with clients, participants, families, case managers, and external stakeholders (including DVA and NIISQ coordinators).

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Utilizing healthcare CRM and rostering software daily to maintain accurate service delivery records.

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Assisting with ad-hoc administrative and creative marketing projects in Canva Pro as required.

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What We're Looking For

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Minimum 2 years' experience in a dedicated rostering, workforce scheduling, or CSO role within the healthcare, community, or disability sectors.

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Solid understanding of NDIS, NIISQ, and DVA frameworks and how they impact scheduling and compliance.

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Proven ability to manage complex rosters and adapt quickly to shifting schedules in a fast-paced environment.

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Strong technology literacy with the ability to master new HRIS, CRM, and workforce management platforms quickly.

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Exceptional communication skills with a friendly, empathetic, and professional phone manner.

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High attention to detail regarding data entry, document management, and compliance tracking.

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Intermediate proficiency in Canva Pro for creating qualified, on-brand content is highly desirable.

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Availability to work approximately 26-30 hours per week.

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Who Will Thrive in This Position?

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This position will suit a proactive problem-solver who genuinely enjoys being the puzzle-master of a busy office. You are someone who can seamlessly transition from solving a roster conflict in the morning, to onboarding a new hire at midday, to designing a recruitment flyer in the afternoon.

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What We Offer

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Flexible working arrangements supporting work-life balance.

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Professional development and ongoing training across healthcare operations.

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Exposure to both the operational (rostering) and strategic (HR/Recruitment) sides of a growing business.

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A supportive, collaborative, and dynamic team environment where your ideas are valued.

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If you are a Rostering and CSO champion with an eye for HR and creativity, we want to hear from you!

📌 Rostering Client Services Officer (City of Gold Coast)
🏢 Angelic Care
📍 City of Gold Coast