Job Description

Medical Receptionist/Secretary (Part time)

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Monday to Wednesday | 24 Hours Per Week | Wollongong NSW

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Dr Matthew Starr, Specialist Plastic and Reconstructive Surgeon, is seeking an experienced Medical Receptionist/Secretary to join the onsite team at Coastal Aesthetics, Plastic Surgery & Skin in central Wollongong.

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Reporting to the Practice Manager, you will work closely with Dr Starr and the broader practice team to ensure a seamless patient journey and provide responsive front-desk and administrative support. The role also assists with the upkeep of the practice's social media channels.

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To be successful, you will likely have the following skills and experience:

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- Proven medical receptionist or secretary experience, preferably within a specialist or surgical environment (plastics experience highly regarded).
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- Working knowledge of medical billing and reconciliation (Medicare, DVA, and health funds).
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- Strong computer literacy and competence with practice management software (Xestro preferred).
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- Excellent interpersonal and communication skills, with a welcoming phone manner and empathetic approach.
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- Exceptional organisation, attention to detail, and the ability to work autonomously in a busy practice.
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- An interest in social media and basic content curation is advantageous.
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Primary Responsibilities include:

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- Welcome patients and manage all front-of-house enquiries with a warm, professional manner.
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- Schedule and confirm appointments, including hospital admissions and theatre bookings.
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- Coordinate clinic days, manage patient flow, and provide pre- and post-operative administrative support.
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- Prepare surgical quotes, process billings and payments, and follow up outstanding accounts (Medicare, DVA, and health funds).
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- Manage audio-transcription and outgoing correspondence with GPs and specialist referrers.
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- Liaise with hospitals and affiliated clinical staff.
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- Assist with pre- and post-operative clinical photography when required.
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- Maintain accurate, confidential patient records in line with privacy regulations.
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- Support the upkeep of the practice's social media channels.
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📌 Medical Receptionist (Wollongong)
🏢 Five Star HR
📍 Wollongong