Transform Digital Healthcare with Telstra Health

At Telstra Health, we're shaping the future of healthcare and human services through connected solutions that help people access the care and support they need, when they need it.

Trusted across nationally significant programs including 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, we combine technology, specialist expertise and human connection to make a meaningful difference in people's lives.

We're growing our Leaving Violence Program and are looking for experienced Team Leaders to lead and support frontline practitioners working with victim-survivors of family, domestic and sexual violence.

With multiple permanent and fixed-term opportunities available, this is an opportunity to bring your social work expertise, FDSV practice experience and leadership capability to a national program supporting victim-survivors across Australia.

About the Leaving Violence Program

The Leaving Violence Program provides financial and other support to individuals who have left, or are leaving, a partner who uses violence. It forms part of the Australian Government's commitment to ending gender-based violence.

At Telstra Health, we're proud to partner with the Australian Government to deliver this important national program.

Our approach is trauma-informed, person-centred and focused on safety, choice, dignity and respect. The program is culturally responsive, with a strong commitment to Aboriginal and Torres Strait Islander peoples, and is accountable to the Department of Social Services.

For experienced professionals within the FDSV sector, this is an opportunity to contribute your expertise to a growing national service and help shape the quality of support delivered to victim-survivors.

About the role

As a Team Leader, you'll lead, coach and develop a team of frontline practitioners supporting victim-survivors through some of the most complex and vulnerable periods of their lives.

Reporting to the Service Operations Manager, you'll combine practice leadership, people leadership and operational oversight to enable your team to deliver safe, consistent and high-quality support.

You'll provide practice guidance, reflective supervision, debriefing and support with complex matters, while creating a psychologically safe environment where practitioners feel supported, capable and confident in their work.

You'll also play an important role in service quality, workforce planning and continuous improvement - using your frontline expertise to strengthen how the Leaving Violence Program supports victim-survivors nationally.





If you're an experienced social worker and FDSV practitioner who has moved into leadership - or you're ready to bring your practice expertise into a broader leadership role - we'd love to hear from you.

What you'll be doing

- Leading, coaching and developing a team of frontline practitioners delivering trauma-informed and person-centred support to victim-survivors.
- Providing practice leadership, reflective supervision and debriefing, helping practitioners safely navigate complex and sensitive matters.
- Supporting practitioners with risk and needs assessments, safety planning and complex case work.
- Creating a psychologically safe and supportive team culture where practitioner wellbeing, development and high-quality practice are prioritised.
- Managing workforce planning, rostering and real-time service operations to support responsive and effective service delivery.
- Conducting regular coaching, probation and performance conversations to build capability and support professional development.
- Acting as an escalation point for complex practice and operational matters, providing sound judgement and clear direction.
- Monitoring service quality, operational performance and compliance with program requirements.
- Using service insights and workforce data to identify opportunities for continuous improvement and better outcomes for victim-survivors.
- Reviewing and approving financial support packages designed to assist victim-survivors to safely transition away from violence.
- Collaborating with operational leaders and key stakeholders to continuously strengthen the Leaving Violence Program.

About you

You're an experienced social worker and people leader who understands the complexity of family, domestic and sexual violence and the importance of providing safe, trauma-informed and person-centred support.

You'll bring strong practice knowledge alongside the ability to lead people with empathy, confidence and sound professional judgement.

You'll ideally have:

- Demonstrated experience working within Family, Domestic and Sexual Violence (FDSV) services, with the capability to provide practice direction, advice, debriefing and supervision to frontline practitioners.
- Leadership or people management experience within FDSV, social work, community or human services.
- Strong knowledge of trauma-informed practice,



risk and needs assessment, safety planning and person-centred service delivery.
- Demonstrated experience coaching, developing and supporting practitioners undertaking complex frontline work.
- The ability to foster psychological safety, practitioner wellbeing and a strong team culture.
- Confidence managing performance, providing constructive feedback and building practitioner capability.
- Strong skilled judgement and the ability to make considered decisions in complex and sensitive situations.
- Excellent communication, collaboration and stakeholder engagement skills.
- Experience with workforce planning, virtual service delivery or contact centre operations will be highly regarded.
- Experience working within government-funded or regulated services will also be highly regarded.

Most importantly, you'll understand the realities of frontline FDSV practice and be passionate about creating an environment where practitioners are supported to deliver their best work.

Qualifications

- A recognised Bachelor's degree or equivalent qualification in Social Work.
Current membership with the Australian Association of Social Workers (AASW).
- Current Working with Children Check (WWCC).
- Current National Police Check (NPC).
- Exposure to financial assistance programs or fraud management is desirable.

About Us

By joining our team of health and technology experts, you'll have the opportunity to learn, grow and make a real-world difference.

You'll be part of a national organisation while working within a program with a deeply human purpose - supporting people at a critical point in their journey towards safety and independence.

Perks & Benefits

- Free Telstra mobile & plan (eligible employees only)
- 25% off Telstra products & services
- 16 weeks paid gender-equal parental leave + additional leave options
- Career breaks, study support & ongoing learning programs
- Free 24/7 professional support for you & your family
- Employee rewards program, including discounts on shopping, gyms, movies, health insurance & more

We're committed to creating an inclusive workplace. Aboriginal and Torres Strait Islander social workers and FDSV professionals are strongly encouraged to apply, along with people from diverse backgrounds and those living with or caring for someone with a disability.

We know that experience within the FDSV sector can take many forms. If you're passionate about practice leadership and supporting practitioners to deliver exceptional care to victim-survivors, we encourage you to apply.

We're a Circle Back Initiative Employer - you'll receive a response to every application.

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📌 Team Leaders - Leaving Violence Program (Melbourne)
🏢 Telstra Health
📍 Melbourne