Plumbing Supervisor – Residential Emergency & Maintenance Ready to step off the tools and lead a high-performing plumbing team? We are seeking an experienced

Plumbing Supervisor

to lead, coach and support a team of residential emergency and maintenance plumbers across Sydney.

This is a field-focused leadership position—not a full-time tools role. You will work closely with technicians and operations to improve performance, maintain workmanship standards, ensure compliance and deliver outstanding customer outcomes.

To be considered, you must have:

A current

NSW Plumbing Contractor Licence

Extensive experience in residential emergency and maintenance plumbing

What’s on Offer

Competitive salary package based on experience

Permanent, full-time leadership position

Opportunity to step away from being permanently on the tools

Support from an established operations, dispatch and customer service team

Ongoing leadership and professional development

Genuine career progression within a growing organisation

The authority and resources required to build a high-performing team

The opportunity to directly influence team performance, company standards and customer outcomes

The Role As Plumbing Supervisor, you will be responsible for:

Leading, coaching and developing a team of residential plumbers

Providing technical direction on emergency, complex and escalated plumbing jobs

Conducting regular field visits, ride-alongs and workmanship inspections

Monitoring technician performance, productivity, workmanship and customer satisfaction

Coaching technicians on diagnosis, quoting, customer communication and job performance

Ensuring all work complies with NSW plumbing regulations, Australian Standards and company procedures

Improving quality assurance while reducing defects, complaints and call-backs

Managing escalated customer concerns and delivering practical resolutions

Monitoring team KPIs and holding technicians accountable for their performance

Supporting technician recruitment,



onboarding and ongoing training

Working closely with operations and dispatch to improve scheduling and productivity

Ensuring job documentation, photographs and compliance requirements are completed correctly

Building a professional, positive and accountable team culture

About You We are looking for a proven plumbing leader—not simply an experienced tradesperson. You understand residential emergency plumbing, make sound decisions under pressure and know how to develop technicians into confident, accountable and high-performing professionals.

You combine strong technical knowledge with commercial awareness, clear communication and a genuine commitment to outstanding customer service.

In addition to the mandatory licence and industry experience outlined above, you will bring:

Previous experience supervising, leading or mentoring plumbers

Strong knowledge of NSW plumbing regulations, compliance requirements and Australian Standards

Advanced fault-finding and diagnostic capabilities

The confidence to provide clear technical direction on complex jobs

Experience managing technician KPIs, productivity, workmanship and customer satisfaction

A strong understanding of quality assurance and call-back reduction

Excellent leadership, communication and conflict-resolution skills

The confidence to hold team members accountable while maintaining a positive culture

Strong organisational skills and the ability to prioritise in a rapid-paced environment

A current unrestricted NSW Driver Licence

A professional, solutions-focused attitude with a strong commitment to safety and continuous improvement

Why Join Us? This is a genuine leadership opportunity where you will have the authority to influence technician performance, workmanship standards, customer outcomes and company culture.

You will take ownership of a growing plumbing team and receive the operational support and resources required to build a professional, accountable and high-performing workforce.

If you are ready to move into a senior leadership position and make a measurable impact, we want to hear from you.

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📌 Plumbing Supervisor (Sydney)
🏢 seek.com.au
📍 Sydney