Job Description

Transport & Warehousing Systems Support Specialist

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Personalised Freight Management – Wetherill Park NSW

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Are you a technically sharp IT support professional looking for a role where your skills make a real operational difference? PFM Logistics is growing rapid and we need a sharp, self-motivated systems support specialist to keep our national operations running smoothly.

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About Us

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PFM Logistics is a leading national logistics company specialising in the delivery, storage, and installation of sensitive freight. Our clients span industries including Print, Medical, Refrigeration, and ATMs. With a rapidly expanding footprint, we're investing in the people and systems that will take us to the next level.

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The Role

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This is a broad, autonomous role sitting at the intersection of IT support and logistics operations. You'll be the go-to person for resolving system issues, supporting our internal teams, and ensuring our Transport Management System (TMS) and Warehouse Management System (WMS) run without a hitch.

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Your day-to-day will include:

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- Triaging and resolving Level 1 & 2 support tickets via phone and email — fast and accurately
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- Managing and escalating tickets to our MSP and external vendors to ensure national service delivery
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- Configuring, monitoring, and troubleshooting EDI files (XML, CSV, JSON)
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- Data entry and record management across our TMS and WMS platforms
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- Testing and reporting on system updates and new feature releases
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- Supporting mobile app deployment on phones and warehouse scanners, linked to cloud applications
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- Documenting solutions, procedures, and processes to build a strong internal knowledge base
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What We're Looking For

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- Diploma or Degree in IT, Computer Science, or Business Systems
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- 1-2 years' experience in a Service Desk or Help Desk role (L1/L2 support)
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- Hands-on experience with service desk tools such as ServiceNow, Jira, or Freshdesk
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- Strong communication skills — you'll work with both technical teams and non-technical staff
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- Comfortable working autonomously and managing competing priorities in a busy environment
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- A proactive, solutions-focused mindset with a genuine passion for delivering quality IT support
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- Full working rights in Australia
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Desirable (but not essential)

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- Experience with Logistics (TMS) or Warehouse (WMS) applications
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- Sound working knowledge of Microsoft 365, Teams, and SharePoint
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- Familiarity with JAIX is a definite advantage
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If you're a self-starter who thrives on solving problems and keeping systems running, we'd love to hear from you.

📌 Transport & Warehousing Systems Support Specialist (New South Wales)
🏢 Personalised Freight Management
📍 New South Wales