Job Description

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- Develop Standard Operating Procedures for a Case Management System
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We are seeking an experienced Technical Writer to support a major Case Management System implementation and business transformation program.

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Key Responsibilities

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- Develop Standard Operating Procedures, work instructions and operational guidelines.
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- Document future-state business processes for a current Case Management System.
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- Facilitate workshops with subject matter experts to capture processes and requirements.
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- Produce knowledge articles, fact sheets and client correspondence templates.
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- Review and edit content to ensure accuracy, consistency and plain-English communication.
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Key Skills and Experience

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- Strong experience as a Technical Writer developing operational documentation and business process artefacts.
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- Experience supporting technology implementations or business transformation programs.
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- Case Management System or workflow platform implementation experience.
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- Victorian Government, statutory authority or broader public sector experience.
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- Excellent writing, editing and proofreading skills.
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What's in it for you:

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- 3 Month Contract
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- Government Agency
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📌 Technical Writer (Victoria)
🏢 Talent
📍 Victoria