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- Senior Change Analyst
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- Higher Eduction/University sector
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- Rate: $800 - $900 per day + super
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- Contract until: 31 March 2027
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- Macquarie Park based - Hybrid working
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We are seeking an experienced Senior Change Analyst to support a major digital transformation program focused on improving customer experience, data visibility and service delivery. The program is implementing a new Salesforce-based CRM platform, bringing together information currently held across multiple systems to provide a more complete view of the customer journey. The transformation will enable improved engagement, more proactive service delivery and better use of customer data across the organisation.
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Working as part of an established transformation team, the Change Analyst will support the development and execution of change activities across a broad and diverse stakeholder group.
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Key responsibilities
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- Undertake detailed change impact assessments across business processes, systems, roles and ways of working
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- Identify impacted stakeholder groups and assess change readiness, risks and adoption requirements
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- Support the development and delivery of the change and adoption strategy
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- Develop stakeholder engagement, communications and change plans
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- Facilitate workshops and consultation sessions with business stakeholders and SMEs
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- Gather feedback and translate business impacts into practical change interventions
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- Support readiness and adoption activities ahead of implementation and go-live
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- Work closely with Change Managers, Project Managers, Business Analysts, Product and technology teams
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- Assist with the development of communications, training and supporting change materials
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- Monitor change risks, issues, readiness and adoption and provide regular reporting to program stakeholders
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- Help ensure new processes and ways of working are successfully embedded across the organisation
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Key skills and experience required:
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- Strong experience as a Change Analyst on large digital, CRM or enterprise transformation programs
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- Demonstrated experience conducting change impact and stakeholder assessments
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- Robust stakeholder engagement and workshop facilitation skills
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- Experience supporting communications, training, readiness and adoption activities
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- An understanding of structured change methodologies and frameworks
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- Strong analytical skills with the ability to translate complex transformation impacts into clear actions
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- Experience working across business and technology teams in complex stakeholder environments
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- Excellent written and verbal communication skills
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- Experience with Salesforce or CRM transformation programs will be highly regarded
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This is an excellent opportunity to join a significant transformation program delivering a new digital platform that will materially improve customer experience and service delivery.