Job Description

Lead the Team of a Top-Rated Specialist ENT Surgical Practice at Norwest Private Hospital, Bella Vista

n

Are you an experienced medical Practice Manager who is warm and approachable, enjoys leading a team and takes pride in keeping a busy practice organised and running smoothly?

n

This established and highly regarded specialist ENT practice, located in Norwest Private Hospital, Bella Vista, is seeking an experienced, highly organised and proactive Practice Manager to lead a friendly team of six reception and clinical support staff, oversee the day-to-day operation of the practice and work closely with four of Sydney's leading ENT surgeons.

n

This is a full-time position, although a minimum of four days per week may be considered for the right candidate. The role combines genuine staff leadership and operational responsibility with hands-on involvement in the practice when required.

n

About the Role

n

As Practice Manager, you will be the key person responsible for the smooth day-to-day operation of the practice and the management of its staff. You will oversee rostering, leave, workflow, staff performance and day-to-day team issues, ensuring responsibilities are clearly allocated and work is completed efficiently and consistently.

n

Reporting directly to the Practice Principal, you will have substantial responsibility for day-to-day operational and staffing decisions while working closely with the Principal on significant staffing and practice matters. You will also help maintain clear communication, efficient consulting sessions and a professional experience for both patients and staff.

n

Key Responsibilities

n

Practice Operations & Patient Experience

n

n
- Oversee the day-to-day operation of the practice, ensuring efficient workflow across reception, administration and surgical consulting support functions
n
- Coordinate staff allocation and daily workflow to ensure responsibilities are clear and work is completed efficiently
n
- Maintain a professional, welcoming, organised and patient-focused front-of-house environment
n
- Oversee appointment book management, patient flow and effective use of consulting sessions
n
- Manage patient enquiries, concerns and escalations in a calm, professional and solutions-focused manner
n
- Maintain effective communication between surgeons, staff, patients, hospitals and other external providers
n
- Monitor practice presentation, safety and general facilities requirements
n
- Be prepared to work hands-on across reception and administration when required, including during periods of leave, staff absence or high workload
n

n

Administration, Compliance & Systems

n

n
- Maintain effective administrative systems,



policies and procedures across the practice
n
- Oversee specialist billing processes, including Medicare, DVA, private billing and health fund requirements
n
- Oversee theatre bookings, surgical quotations, informed financial consent, health fund checks, hospital and anaesthetist liaison and pre-admission administration
n
- Ensure referral management, patient records, correspondence, recalls and results follow-up processes are completed accurately and consistently
n
- Maintain a working knowledge of all key reception and surgical administration functions and be able to perform these duties personally when required
n
- Review and submit staff timesheets and provide relevant information and invoices to the practice bookkeeper
n
- Monitor supplies, equipment and practice resource requirements, and coordinate ordering as required
n
- Support compliance with privacy, workplace and healthcare regulatory requirements
n
- Identify opportunities to improve practice systems, workflows and administrative efficiency
n
- Lead and support a friendly team, fostering a warm, respectful and cooperative culture where staff feel supported, communicate well and work effectively together
n
- Prepare and manage staff rosters, leave and day-to-day staffing requirements
n
- Coordinate responsibilities and workflow across the team, ensuring everyone is clear about their role and work is completed accurately and efficiently
n
- Provide clear direction, feedback, coaching and support to help staff perform at their best
n
- Address day-to-day staff issues and workplace disagreements promptly, fairly and constructively
n
- Coordinate staff onboarding, training and ongoing development
n
- Manage day-to-day staff performance independently, and work with the Practice Principal on recruitment and other significant staffing decisions
n
- Maintain clear and consistent practice procedures and expectations across the team.
n
- Keep the Practice Principal informed of significant operational and staffing matters while independently managing routine day-to-day issues
n
- Identify opportunities to improve workflow, communication, teamwork and patient service
n
- Support the team through changes to practice systems and processes and help ensure these are implemented smoothly
n

n

About You

n





We are looking for an experienced, highly organised Practice Manager with sound judgement, strong people‐management skills and the ability to take ownership of the day-to-day running of a busy specialist practice:

n

n
- Previous experience as a Practice Manager, Assistant Practice Manager or senior medical administration lead. Experience within a specialist surgical practice is strongly preferred, although highly experienced candidates from other healthcare practices will also be considered.
n
- Strong understanding of medical appointment management, billing and practice administration systems. Experience with MedicalDirector/Bluechip is highly regarded, although experience with other medical practice management software is acceptable.
n
- Experience with specialist billing and surgical administration, including theatre bookings, quotations, informed financial consent, health fund checks and hospital liaison, is highly regarded.
n
- Sound understanding of privacy, compliance and quality requirements within a healthcare practice.
n
- A confident and effective people leader who can provide clear direction, support staff, address issues constructively and hold team members accountable
n
- Highly organised with strong attention to detail and follow-through
n
- Strong communication and problem‐solving skills
n
- Comfortable combining operational leadership with hands-on administration, and willing and able to step into reception and other administrative duties when the team is busy or short‐staffed
n
- Professional, calm and solutions-focused under pressure
n
- Committed to patient confidentiality, respectful communication and high-quality care
n
- Available to work full‐time (38 hours per week) Monday to Friday, with four days per week considered for the right candidate
n

n

Why Join Us?

n

n
- Market-competitive salary of $45-$52 per hour + superannuation, depending on experience
n
- Permanent full-time position, with four days per week considered for the right candidate
n
- Monday-to-Friday position with no regular weekend work
n
- Join one of Sydney's leading specialist ENT surgical practices, based within Norwest Private Hospital
n
- Work alongside four experienced, top-rated ENT surgeons and lead an established team of six staff
n
- Stable team with long‐term staff members
n
- Genuine responsibility and autonomy for the day-to-day management of the practice
n
- Direct working relationship with the Practice Principal
n
- Free onsite undercover parking
n
- Next to Woolworths shopping centre and opposite Bella Vista Farm park
n
- Practice closure over the Christmas-New Year period
n

📌 Practice Manager (Hatfield)
🏢 Avant
📍 Hatfield