Posted: 01/09/2026

Closing Date: 01/10/2026

Job Type: Permanent - Full Time

Location: Melbourne, Victoria

Job Category: Call Centre and Customer Service

About Orikan Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Job Description Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

About the Role: We're hiring for

full-time

and

casual positions

- if you're building your career or balancing other commitments, we've got a role that fits your lifestyle!

As a

Customer Service Representative , you'll be the approachable and knowledgeable point of contact, assisting with enquiries related to parking infringements

You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.

If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.

Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)





Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement notices

Advise the public on their rights and obligations under relevant Acts

Provide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staff

Accurately record call summaries in the CRM to maintain detailed case histories

Desired Skills and Experience What We're Looking For:

Availability across a

Monday to Friday roster , between

8am to 7pm AEDST , then changes to

8am to 6pm

when daylight savings ends.

A robust customer service orientation and a genuine desire to help

Excellent written and verbal communication skills

A professional phone manner, especially when supporting distressed or difficult clients

Well-developed negotiation, problem-solving, and decision-making abilities

Confidence using multiple computer systems simultaneously

Energetic, enthusiastic, and able to work independently

Previous call centre experience is a must!

What's In It For You? Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity

Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more!

Employee recognition program

Values-led culture with a collaborative team

Discounted parking at DFO South Wharf

Flexible work arrangements after probation

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📌 Customer Services Representative - Infringements (Port Phillip City)
🏢 Orikan
📍 Port Phillip City