Full Time Salary Topgolf Gold Coast No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Topgolf Gold Coast features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef inspired menu for year-round deliciousness and hundreds of Associates eager to help create the moments that matter. With dozens of venues internationally, entertaining more than 13 million guests annually, Topgolf is truly everyone’s game.

We are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.

We believe in the unlimited Power of Play! Let the good times roll! The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.

Hospitality Managers have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc) but they make sure these never interfere with the Guest experience.

Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.

Perks & Advantages

Compassionate Wellbeing Team and access to our Employee Assistance Program with 24/7 support

FREE or 50% off bay hire

50% off food and non-alcoholic beverages

20% off apparel and retail items

Discounted bay hire for group events

Unlimited FREE entry to all Village Roadshow Theme Parks, including Warner Bros. Movie World, Wet’n’Wild, Paradise Country and Sea World, as well as discounts on food,



beverage, retail and animal experiences

Earn FREE theme park passes for family and friends

Receive discounts at over 65 major retailers through our Village Employee Benefits App

Reward and recognition incentives and prizes

Exclusive and unique team member events and awards

Flexible scheduling

Opportunity for professional development and internal training – we strive to grow our talent!

Key Responsibilities

Overseeing all aspects of the guest journey, ensuring it is seamless from check-in, presentation, food service and game experience

Responsible for managing Guest expectations and ensuring optimum Guest service

Supervise the team in providing best-in-class service on a daily basis

Coach and develop the team and drive Associate engagement

Uphold operating procedures and service and safety standards, especially Guest Satisfaction

Delegate tasks

Ensure all Guest areas are staffed and functioning efficiently

Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage and Caring

Focus on business metrics to drive performance

Maximise profit and revenue

Perform other operational duties as assigned by the Director of Operations

Key Qualifications

Minimum 2 years of restaurant, hotel or golf course management experience

Current QLD Liquor Approved Manager licence and RMLV certificate

Current Provide First Aid Certificate

Responsible Service of Alcohol Certificate

Excellent communication, time management and organisation skills

Strong computer skills, particularly with Outlook, Word and Excel

Ability to lead a team

Energy and enthusiasm

High level of physical fitness

Availability to work a variety of shifts, including evenings, weekends and public holidays

Our promise to you: a playful environment where you can make new friends. A safe place where you can be your full self, every day. To provide clear direction and tools to do your job. An opportunity to learn and grow. To listen and act when you speak up. We will never stop improving.

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📌 Hospitality Manager (Gold Coast)
🏢 Village Roadshow
📍 Gold Coast