Townsville Campus | Casual Opportunity | 18 Hours per Week To service members, clients and associates with product and services, and assist with other relevant health insurance projects within their respective state.

To service members, clients and associates with products and services, and assist with insurance projects within their respective state.

Internal relationships:

General Manager - Health and Growth Market Products

National Sales Manager - Health Insurance

National Account Manager - Health Insurance

National Client Service Manager - Health Insurance

Client Service Managers - Health Insurance

Health Insurance Client Services Representatives

Health Insurance Operational team

SWS & PAGE Team

External relationships:

Members

Clients - Education Providers

Clients - Agents

Student Associations & Organizations

Key Responsibilities

Maintain customer service locations with appropriate and current collateral which includes but not limited to claims forms, envelopes, brochures, promotions.

Materials and information are to be visible and accessible to students

Assist students with specific claims and extending to customer location assistance, emails, telephone etc.

Ensure high level of distribution of cards to students.

Ensure customer contact and accessibility to Allianz Worldwide Partners taking into account peak periods.

Train and brief Clients re: products as appropriate

Assist with Clients queries

Regular contact with Client staff including finance, administration, student support, marketing, health staff

Liaise with direct billing medical providers and monitor supplies of collateral, posters, and other Allianz Worldwide Partners information

Monitor and report feedback and complaints from clients, members, or associates

Report any issues raised by direct billing medical providers

Ensure direct billing providers are aware of the nearest customer service locations and access times

Fostering relationships





Coordinating orientation activities, promoting attendance at orientations and post-orientations follow up

Assist with activities and task associated with obligations of preferred provider agreements

Liaise with student bodies or associates to integrate product and improve the relationship and coordination of any international student problem or concern

Assist with research into appropriate local channels for product sales

Co-ordinate activities to distribute information regarding product

Assist with product sale presentations

Product knowledge

Develop and maintain expert knowledge in all Allianz Worldwide Partners Health Insurance product and services

Data Entry

Ensure accurate information is provided to internal and external stakeholders to enable a transparent direction for satisfied customers who want to continue to deal with us.

Reporting

Ensure weekly and monthly reports of on campus activities and CSR logs are completed accurately and submitted by the due date.

Professional Approach

Ensure clear communication with clients and students following clear product definition and service provisions.

Smart appearance must be maintained at all times and where uniforms are available these must be worn

Market Insight

Monitor and report on competitor activities at client locations

Teamwork

Participate in all team discussions and contribute to activities that lead to innovation and success within the client and member base.

Other

To assist in any other area associated with effective and successful design, delivery and development of Health Insurance products and projects.





PROFILE KEY REQUIREMENTS Leadership Skills

Ability to work autonomously and be self-motivated

Ability to share ideas and contribute to team discussions

Ability to interrogate a problem and develop processes to satisfy customer needs within the parameters of the product

Flexibility to manage calls remotely and online enquiries from home during COVID lockdown periods

Communication Skills

Ability to communication, and build effective relationships at all operations levels of the business

Other languages would be highly regarded

Professional Skills

High level of professionalism, maturity and candor in daily work ethic

Confident in approach

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people - both its 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in assistance and insurance solutions in the following areas of expertise: assistance, international health & life, automotive and travel insurance. We care for our customers, and our caring nature extends our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand.

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit: www.allianz-partners.com

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📌 On Campus Representative - Townsville Campus (Townsville City)
🏢 Allianz Partners
📍 Townsville City