About City Fertility Over 21,000 babies and countless smiles for more than 21 years.

As one of Australia’s leading IVF and fertility service groups, we combine cutting-edge science with compassionate care. Our partnership with the CHA IVF global network gives us access to world-class expertise and innovation.

Why Join Us? At City Fertility, you will be part of a progressive, people-centred organisation where compassion, respect, commitment and quality care are at the heart of everything we do.

Be part of a global network with world-class fertility expertise

Work in a supportive, collaborative, and inclusive team environment

Access ongoing professional development and career growth opportunities

Make a meaningful difference in the lives of patients and families every day

About The Role The Patient Services Administrator at City Fertility plays a vital role in supporting patients through one of the most significant journeys of their lives.

Guided by our values of

Compassion, Respect, Commitment, Quality, and Communication , this role is the first point of contact for patients, helping them navigate their fertility journey with empathy and clarity. The position will directly contribute to delivering high-quality, patient-centred care and fostering trust and confidence in our services. It is a great opportunity to make a meaningful impact and develop skills in a dynamic, supportive environment committed to continuous improvement and clinical excellence.

As a PSA at Coolangatta Health Hub you will also support administration for Ballina FSF when operational.

What You Will Do





Provide exceptional first-point-of-contact service to patients, ensuring all interactions reflect empathy, respect, and professionalism

Manage patient appointment scheduling, registration, and pathway coordination to ensure a seamless experience

Prepare accurate, individualised fee estimates and manage billing processes in line with Medicare guidelines

Handle incoming calls and inbox management promptly and effectively, maintaining clear and compassionate communication

Maintain accurate patient records and data entry in compliance with privacy and confidentiality standards

Support daily banking, reconciliation, invoicing, and debt collection processes with attention to detail

Assist with internal audits, accreditation reporting, and compliance activities to uphold quality standards

Monitor and maintain reception and waiting areas to ensure a welcoming environment for patients and visitors

Liaise with clinicians, suppliers, and external partners to support operational needs and patient care

Contribute to continuous improvement initiatives, including policy and process reviews and change management programs

Provide support for donor and surrogacy programs,



storage consent monitoring, and compliance requirements

Troubleshoot Medicare claims and liaise with relevant agencies to resolve patient billing issues

Uphold workplace health and safety standards, reporting hazards and incidents promptly

Represent City Fertility’s values in all interactions, promoting a positive, patient-focused culture

What We Are Looking For

Minimum Year 12 qualification (or equivalent) and eligibility to work in Australia

At least 12 months experience in office administration or reception, with solid customer service skills; experience in medical administration is advantageous

Proficiency in Microsoft Office Suite and ability to learn practice management software; attention to detail and strong organisational skills

Demonstrated ability to communicate effectively, manage multiple priorities, and work collaboratively in a patient-focused environment aligned with City Fertility’s values

Commitment to maintaining confidentiality, continuous learning, and supporting quality and compliance standards in healthcare

Applicants must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.

Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.

All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.

#J-18808-Ljbffr

📌 Patient Services Administrator (Gold Coast)
🏢 City Fertility
📍 Gold Coast