Job Description

Job Title: Operations & Wholesale Assistant (Part time)

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The Employee will be employed on a part-time basis, working 2–3 days per week. Reporting to the E-commerce & Operations Executive, this role provides operational support across e-commerce fulfilment, wholesale administration and day-to-day business operations, helping ensure a seamless customer and wholesale experience.

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Key Responsibilities

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Customer Service

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- Respond to customer enquiries via email and other customer service channels in a professional and timely manner.
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- Assist with returns, exchanges and general customer support.
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- Pick, pack and dispatch online and wholesale orders accurately and efficiently.
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- Ensure all orders are processed within agreed timeframes.
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- Liaise with warehouse and courier partners as required to support fulfilment.
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Inventory & Stock

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- Receive, unpack and process incoming stock deliveries.
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- Conduct regular stock counts and inventory reconciliations.
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- Maintain accurate stock levels across Shopify and internal inventory systems.
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- Report inventory discrepancies or stock issues promptly.
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Wholesale Support

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- Prepare wholesale orders for dispatch, ensuring accuracy and presentation.
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- Assist with wholesale order administration and documentation.
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- Coordinate sample preparation and shipments as required.
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Administration

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- Maintain accurate records across Shopify and other business systems.
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- Perform data entry, filing and general administrative duties.
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- Assist with product uploads, inventory updates and operational reporting where required.
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General Operations

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- Support the smooth day-to-day running of the business.
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- Maintain an organised and efficient workspace.
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- Monitor office and packaging supplies and assist with ordering when required.
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- Assist the wider team with operational projects and other duties as required.
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About You

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- Highly organised with excellent attention to detail.
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- Reliable, proactive and able to work independently.
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- Strong time management and organisational skills.
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- Comfortable working across multiple systems and prioritising competing tasks.
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- Previous experience in retail, e-commerce, operations or administration is preferred.
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- Experience with Shopify is advantageous but not essential.
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- Monday and Tuesday availability is necessary
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📌 Operations & Wholesale Assistant (Part-Time) (New South Wales)
🏢 THIRD FORM
📍 New South Wales