Job Description

Client Experience & Front of House Coordinator

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Saint Serene, Hawthorn

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Please attach a professional photo on your résumé and read the job description carefully before applying.

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Saint Serene is looking for a polished, organised and proactive Front of House Coordinator to manage the client experience and help keep the clinic running smoothly.

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This is a fast-paced role combining reception, hospitality, client communication, social media and clinic operations.

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Key Responsibilities

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- Greet clients and manage the client experience
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- Prepare customised beverages
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- Manage bookings and client appointments
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- Send personalised videos and text messages to clients
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- Manage client confirmations and follow-ups
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- Post Instagram Stories throughout the day
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- Film treatments and clinic activity
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- Edit easy social media content using CapCut
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- Open and close the clinic
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- Clean and flip treatment rooms
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- Maintain clinic cleanliness and presentation
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- Support clinicians with anything they need throughout the day
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- Stay aware of the clinic schedule and what needs to happen next
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What We Are Looking For

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- Highly organised
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- Proactive
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- Calm under pressure
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- Excellent at multitasking
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- Confident with clients
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- Well presented
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- Reliable and punctual
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- Comfortable receiving feedback
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- Comfortable working in a fast-paced environment
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- Able to take initiative without constantly being told what to do
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Hours & Training

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Saint Serene operates Monday to Friday, 11:00 AM to 6:00 PM, Saturday 11:00AM to 5:00PM

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You will arrive at 9:45 AM every shift for structured training and clinic preparation before opening.

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Daily training may include:

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- Client experience
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- Communication
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- Systems
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- Sales
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- Objection handling
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- Skin and treatment knowledge
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- Role-play
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- Clinic operations
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Our Culture

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Saint Serene operates with a spirit of excellence.

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We believe in clear expectations, accountability, training and continuous improvement.

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Long-Term Career Opportunity

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Saint Serene is expanding, and as the business grows there will be opportunities for our strongest team members to move into more senior roles.

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Potential pathways may include:

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- Senior Front of House
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- Client Experience Management
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- Clinic Operations
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- Team Leadership
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- Client Consultation
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- Sales roles
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📌 Receptionist/ All Rounder (Victoria)
🏢 Saint Serene
📍 Victoria