Little National Hotel Newcastle (LNN) by Doma Hotels, is on the lookout for a vibrant, passionate, and guest focused Duty Manager to join our exceptional team in a full time capacity. If you have a flair for hospitality, a love for creating memorable experiences, and a desire to be part of a forward thinking hotel brand, we want to hear from you!

Our Story

Comprising of 181 rooms and located on Honeysuckle Drive, Little National Hotel will offer guests a distinct blend of luxury and comfort. With architect by Bates Smart and Luchetti Krelle, Little National will set a new benchmark in hospitality for the Newcastle region. With luxurious common areas including lounge and bar, library for those needing a space to work and a state-of-the-art gym by Technogym.

Little National Hotel is not just a place to stay; it's an experience. Redefining the concept of boutique luxury by blending modern design, personalised service, and a unique approach to hospitality. Our team is the heartbeat of our hotel, and we take pride in delivering unparalleled guest experiences.

About the role

Working in a fun and lively environment, The Duty Manager creates memorable moments for guests that will keep them coming back for more. Whilst on shift, the DM is responsible for leading, mentoring and acting as a role model for the Front Office team, ensuring service standards are upheld. The DM makes sound decisions based on situation analysis, ensuring our guest and staff's safety is paramount, and therefore this role must be trained as a fire warden and hold a current RSA and First Aid certificate.

We are seeking a warm and welcoming personality, a passion for customer service and the ability to create surprising and memorable experiences whilst leading the Front Office team whilst on shift.

Responsibilities include:

- Leading service excellence operations of the Front Office within the hotel
- Management of customer feedback and complaints




- Delivering exceptional service experiences
- Overseeing the implementation of Doma Hotels policies and procedures ensuring; policies and procedures are adhered

What you will bring

At Doma Hotels, we constantly strive to find exceptional individuals who contribute to our team’s success. Your natural flare exudes passion and ambition. A guest-service expert, with a keen eye for detail, with the ability to work effectively under pressure. Your communication skills will be first class, and you'll adore interacting with our guests.

Naturally, your previous experience within a luxury hospitality setting, will come highly regarded. As will the following:

Knowledge and skills at a level adequate to train the Front Office Team

Advanced time management skills and ability to manage other competing priorities

Motivation to build strong rapport with guests and colleagues through effective communication

Leadership and mentoring capabilities to build an inclusive and supportive team

Ability work under minimal supervision and maintain the confidentiality of guest information and pertinent hotel data

Excellent personal presentation and presence

Willingness and ability to exceed expectations

Ability to work rotating shift including early mornings, evenings, and weekends

Understanding of IT applications: Opera PMS, Micros and Microsoft software

Why you want to join our Team

At Doma Hotels our mission is outstanding people in great places providing exceptional experiences. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.

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📌 Duty Manager (New South Wales)
🏢 DOMA HOTELS
📍 New South Wales