BMD Northcliffe Surf Club is looking for a friendly, composed and dependable person to join our team as a permanent part-time Reception and Member Services Officer.

Reception creates the first and last impression of our Club. The most important part of this position is warmly greeting customers when they arrive, acknowledging them when they leave and remaining attentive to activity around the entrance.

The role can move quickly between quiet periods and several competing customer requests, so you will need to be comfortable prioritising tasks and remaining friendly and composed when the telephone is ringing and customers are waiting for assistance.

BMD Northcliffe Surf Club BMD Northcliffe Surf Club is looking for a friendly, composed and dependable person to join our team as a permanent part-time Reception and Member Services Officer.

Reception creates the first and last impression of our Club. The most important part of this position is warmly greeting customers when they arrive, acknowledging them when they leave and remaining attentive to activity around the entrance.

The role can move quickly between quiet periods and several competing customer requests, so you will need to be comfortable prioritising tasks and remaining friendly and composed when the telephone is ringing and customers are waiting for assistance.

About the position This is a permanent part-time position offering approximately 28–33 hours per week, primarily across Thursday, Friday, Saturday and Sunday.

Shifts will include a mixture of morning, daytime and evening work. Our reception operates from 7:00 am until approximately 9:30 pm or 10:00 pm, depending on the day.





Regular availability across Thursday to Sunday is essential. Applicants must be available for a combination of 7:00am starts and evening finishes.

Key responsibilities

Warmly greeting customers when they enter and thanking them when they leave

Assisting members and guests with general enquiries

Processing new memberships and membership renewals

Answering incoming telephone calls and directing enquiries

Making and updating restaurant bookings through Now Book It

Entering and processing takeaway orders through SwiftPOS

Monitoring the Club entrance and promptly alerting management to any concerns

Accurately handling payments and customer information

Maintaining a qualified, tidy and welcoming reception area

Communicating effectively with Duty Managers and other departments

About you You will be well suited to this role if you:

Have a minimum 12 months experience in a similar role

Are naturally friendly and comfortable welcoming people

Communicate clearly and professionally in person and over the telephone

Maintain a professional presentation and manner

Can remain calm and prioritise when several customers need assistance at once

Have strong attention to detail and accuracy

Are reliable, punctual and discreet

Can work independently while knowing when to involve a manager





Listen carefully and follow procedures and system instructions

Are comfortable processing payments and handling personal information

Work well as part of a broader hospitality and management team

Are willing to complete all mandatory and on-the-job training

Previous experience in reception, hospitality, hotels, clubs, medical reception or busy customer service environments is essential. Experience with Now Book/SwiftPOS/Tanda/Odyssey Gaming is advantageous, though training will be provided.

A current Queensland RSA and RSG are desirable. The successful applicant must hold or be willing to obtain the qualifications required for the role.

What we offer

A permanent part-time position with regular hours

Applicable weekend, evening and public holiday penalty rates

A beachfront workplace in the heart of Surfers Paradise

Training in our membership, booking and point-of-sale systems

A supportive team and varied working environment

Staff benefits available across the Club

About BMD Northcliffe Surf Club BMD Northcliffe Surf Club is a busy and well-established licensed community club located shortly south of Surfers Paradise. Our facilities include a large bistro, outdoor deck, bars, gaming room, Keno and TAB facilities.

We welcome thousands of members and guests each week, so our reception team plays an significant role in making every visitor feel acknowledged and welcome.

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📌 Reception & Member Services Officer (Gold Coast)
🏢 BMD Northcliffe Surf Club
📍 Gold Coast