At

InterContinental Melbourne The Rialto , we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the

InterContinental®

brand, inspired by decades of international know-how and rich local insights.

Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every chance to deliver personal and enriching experiences.

If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Club InterContinental team.

Your Day to Day As a

Club Lounge Attendant , you'll be responsible for delivering personalised service and ensuring our Club Lounge guests enjoy an exceptional and memorable experience.

Deliver exceptional guest service and ensure guest satisfaction remains your top priority

Welcome guests warmly and provide a personalised, luxury experience throughout their stay

Recognise IHG One Rewards members, VIPs, and returning guests, providing special attention and service

Ensure all Club Lounge, food and beverage, and Front Office service standards are consistently maintained

Set up, prepare, and close the Club Lounge in accordance with operational standards

Maintain the cleanliness, presentation, and organisation of the Club Lounge throughout the day

Serve food and beverages in line with hotel standards and specifications





Demonstrate excellent knowledge of menu offerings, beverages, hotel facilities, and local attractions

Assist guests with enquiries and ensure all requests are followed through to completion

Perform check-in and check-out procedures in accordance with hotel standards when required

Meet and greet VIP guests and escort them to the Club Lounge as appropriate

Promote hotel services and identify opportunities to upsell room categories, dining experiences, and hotel facilities

Process financial transactions accurately and follow all cash handling and reconciliation procedures

Complete daily and weekly cleaning schedules and maintain high presentation standards

Wash, polish, and maintain glassware, crockery, cutlery, and equipment to the highest standard

Support the training and onboarding of new team members where required

Attend departmental meetings, briefings, and training sessions

Communicate guest feedback, operational issues, and service opportunities to leaders in a timely manner

Build positive working relationships with colleagues across all hotel departments

Complete ad-hoc duties as required to support the successful operation of the hotel

What We Need From You

Previous experience in a hotel, hospitality,



food and beverage, guest relations, or customer service role is highly regarded

A passion for hospitality and delivering exceptional guest experiences

Outstanding communication and interpersonal skills

A friendly, professional, and confident approach when interacting with guests

Ability to anticipate guest needs and resolve issues with care and attention to detail

Strong organisational skills and the ability to multitask in a fast-paced environment

Excellent grooming and presentation standards

A positive attitude and willingness to work collaboratively as part of a team

Knowledge of food and beverage service standards is highly regarded

Cash handling and point-of-sale experience is advantageous

Responsible Service of Alcohol (RSA) certification in Victoria

Flexibility to work a rotating roster, including mornings, evenings, weekends, and public holidays

Must have the legal right to live and work in Australia

What We Offer

Paid Birthday Leave

Enhanced parental leave program

Proactive paid wellness and mental health days

Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

An immense colleague discounts platform for all your favourite brands and retailers

Ongoing learning and development opportunities to support your career growth within IHG

Transfer of entitlements as you move and grow within the IHG family

We are proud to be

InterContinental Melbourne The Rialto

and proud to be

IHG , and we know you will be too.

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📌 Club Lounge Attendant | Part-Time | InterContinental Melbourne The Rialto (Port Phillip City)
🏢 IHG Hotels & Resorts
📍 Port Phillip City