Customer Service Centre Representative

Thornbury | Hybrid after training £24,750 per annum Monday to Friday | 8:00am–5:00pm Full time, Permanent We’re recruiting a

Customer Service Centre Representative

to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with

customer service, call centre or order processing experience

who enjoys delivering a high level of customer support. After a

12-week training period , the role will move to a

hybrid working model . Key Responsibilities

Handle inbound and outbound customer service calls and emails

Process customer orders accurately and efficiently

Manage order queries, deliveries, stock issues and pricing enquiries

Log and manage cases using a CRM system (e.g. Salesforce)

Meet KPIs including call handling, accuracy and customer satisfaction





Escalate issues where required and follow through to resolution

About You

Previous experience in a

customer service or call centre role

Must have the Right to Work in the UK and Able to travel to Thornbury. Strong communication and telephone skills

High attention to detail and good organisational skills

Confident using IT systems, CRM platforms and Microsoft Office

SAP or order entry experience is desirable

What’s On Offer

£24,750 salary

Monday to Friday working (no weekends)

Hybrid working after training

Ongoing training and development

Supportive team environment

Thorn Baker is an equal opportunities employer and welcomes applications from all suitably qualified individuals.

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