Advance Your Career: From Client Support to Senior Team Member We're hiring a Client Support team member who wants to build something with us over the long term. The role starts at two days a week, with a clear path to grow into a senior position by late 2027. Progression is built around performance milestones, and you'll move forward as you demonstrate the skills to do so.

You'll work alongside our Clinic Coordinator from day one, learning how the practice runs. We put real investment into the people we hire and look for commitment in return.

If you’re looking for ‘just a job’ to fill the hours, this role is not for you. But if you’re a driven A-player looking for a long-term home where your initiative, loyalty, and reliability are genuinely seen and rewarded with genuine career progression, we’d love to hear from you.

About Scope Psychology Services We're a well-established group psychology practice in Norman Park, Brisbane, focused on neurodevelopmental conditions. We've supported clients across Brisbane, South East Queensland and around Australia (also, internationally via telehealth) for over 10 years. Clinical and operational quality both matter here, and we manage to have a good time while keeping those standards high.

Our core values: Understanding, Adaptable, High Achievers, and Reliable.

We work mostly paperless, use modern tools, and take our systems seriously.

Your Growth Path We've put together a clear, three-phase development plan so you always know where you stand, what you're working toward, and what real progress looks like. You'll move forward at the pace your performance earns.

Phase 1: Finding Your Feet This is where you settle in and become a confident, capable part of the team.



You'll learn our systems, get comfortable with the daily rhythm of clinic life, and start building solid working relationships with clients and practitioners.

Welcoming clients, answering enquiries, and keeping a calm, friendly clinic atmosphere

Handling bookings, payments, and day-to-day admin with care and accuracy

Getting comfortable with our practice management software, communication tools, and team systems

Supporting our practitioners so they can focus on their clinical work

Once the foundations are solid, you'll take on more complex work and start managing parts of the client experience on your own. The role expands noticeably here.

Guiding new clients through their first contact with Scope: calls, enquiries, intake, and onboarding

Managing more involved bookings, payments, and billing situations with confidence

Supporting our NDIS clients and building an understanding of how funding works in this space

Noticing gaps in our systems and bringing ideas to improve them

Phase 3: Senior Team Member At this stage you become a trusted, experienced contributor to how Scope operates. You'll be someone the team relies on, a mentor to newer members, and an active voice in how we keep improving. Senior progression typically lands 12-18 months in, based on performance.





Handling complex financial, NDIS, and client situations with skill and care

Mentoring newer team members and supporting their development

Helping refine processes and contributing to where Scope heads next

Eligible for increased hours (up to 3-5 days), based on performance

Who We're Looking For

A natural people person: warm, professional, and genuinely good with people

Highly organised and detail-focused; you take pride in getting things right

Switched on and self-directed: you notice what needs doing and get on with it

Curious and comfortable with AI, automation, and open to learning new software

Steady and adaptable: things move at pace here and you're okay with that

Ready to commit to a minimum of 24-36 months: we put real investment into the people we hire and look for the same in return

At least one year of admin experience, ideally in a medical or allied health setting

Robust written and verbal communication

A genuine team player: reliable and supportive of colleagues, not just focused on your own workload

Flexibility in availability is a plus

What We Offer

A clear development plan with specific milestones

Hours: 2 days/week to start, with the option to grow to up to 3-5 days in early to mid 2027 if you want that (performance-based)

In-house professional development tailored to your strengths and interests

Staff perks including team events and a paid day off for your birthday

A friendly, supportive, neurodiversity-affirming workplace with a real team culture

Extra casual shifts available to cover team members' leave, for those who want them

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📌 Senior Client Support Team Member (Brisbane)
🏢 Scope Psychology Services Australia
📍 Brisbane