Job Description

We're seeking a Level 2 Field Technician who thrives on variety, enjoys working directly with clients.

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This role is a balance of onsite and remote support, where you'll resolve technical issues, implement solutions, and contribute to the ongoing improvement of client environments.

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You'll work across modern IT environments including Microsoft 365, Azure, security platforms, and hybrid infrastructure, while delivering exceptional customer experiences.

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What You'll Do

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- Provide onsite and remote technical support across a diverse client base
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- Troubleshoot Windows, macOS, and business applications
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- Administer and support Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
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- Support Microsoft Azure / Entra ID (Azure AD) environments and hybrid identity
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- Implement and manage Microsoft security solutions including:n n
- Microsoft Defender for Business / Endpoint
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- Conditional Access & MFA
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- Email security & threat protection
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- Assist with cloud migrations and modern workplace deployments
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- Configure and deploy desktops, laptops, and network infrastructure onsite
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- Support firewalls, switches, Wi‐Fi, and VPN connectivity
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- Maintain accurate documentation and ticket records
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- Work collaboratively with senior engineers and **escalate** when required
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Skills & Experience

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Core Requirements

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- 3+ years' experience in an MSP or IT support environment
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- Strong experience with Microsoft 365 administration and support
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- Solid understanding of Azure fundamentals and identity management
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- Experience with cloud-first and hybrid environments
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- Good working knowledge of networking
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- Hands-on troubleshooting across desktops, servers, and user environments
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Security-Focused Experience (Highly Valued)

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- Endpoint protection and EDR solutions
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- Email security and anti‐phishing protection
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- Identity security (MFA, Conditional Access, Zero Trust concepts)
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- Backup and disaster recovery solutions
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- Understanding of cybersecurity best practices for SMB environments
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Technical Exposure

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- Microsoft 365, Azure, Active Directory (on-prem & hybrid)
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- Windows 10 / 11 environments
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- Firewalls, routers, and managed switches
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- Virtualisation platforms (advantageous)
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What You'll Bring

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- Excellent communication and customer service skills
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- Strong troubleshooting mindset and attention to detail
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- Ability to work autonomously and in a team environment
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- A passion for learning and staying current with Microsoft technologies
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- A proactive approach to security and continuous improvement
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- Valid driver's licence and willingness to travel to client sites
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Why Join Us?

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- Work with up-to-date Microsoft cloud and security technologies
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- Exposure to a wide range of client environments and projects
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- Clear career progression into Senior, Cloud, or Security roles
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- Collaborative, supportive team culture
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📌 Level 2 Field Technician (New South Wales)
🏢 LAN Secure
📍 New South Wales