Job Description

Are you an organised, customer‐focused administrator who thrives in a fast‐paced environment? Join a supportive, high‐performing team where your communication skills, attention to detail, and proactive approach will make a real impact on the customer experience.

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We are seeking a Claims Officer to manage insurance building claims from start to finish, ensuring exceptional service to our clients, insurers, subcontractors, and internal teams.

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About the Role

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In this role, you will be the first point of contact for insured customers, providing updates, coordinating schedules, and ensuring a smooth claims process. You'll work closely with estimators, supervisors, and insurers while managing a variety of administrative tasks that keep projects moving efficiently.

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This is a customer‐centric position where no two days are the same, perfect for someone who enjoys variety, problem‐solving, and delivering high‐quality service.

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Key Responsibilities

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- Provide prompt, professional customer service via phone and email
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- Manage inboxes, allocate enquiries, and coordinate workflow
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- Log new claims and schedule customer appointments.
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- Process approvals, contracts, payments, and documentation
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- Keep customers updated throughout their claim
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- Allocate jobs to supervisors and track progress
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- Maintain and update internal and insurer systems
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- Support admin tasks including invoicing, data entry, and filing
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- Ensure compliance, assist with audits, and maintain accurate reporting
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- Manage claims end-to-end with a customer-first approach
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- Build strong relationships with clients, subcontractors, and teams
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- Meet KPIs and contribute to a positive, safety-focused culture
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Skills & Experience

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- Experience in insurance building or a similar claims‐based role (highly desirable)
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- Strong administration background with excellent computer skills
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- Confident using Microsoft Office and multiple internal systems
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- Fast and accurate typing skills
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- Exceptional verbal and written communication
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- High attention to detail and strong organisational skills
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- Proactive, team‐oriented, and KPI‐drive
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- Positive attitude and willingness to support others
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What Ambrose Construct Group offers

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- Exciting career growth opportunities within the role and Ambrose Construct Group
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- A supportive, safe, and passionate team culture
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- A supportive and encouraging workplace culture with a passionate team
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- Access to our Employee Assistance Program
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- $2000 referral reward for successful candidate referrals
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- Comprehensive induction and ongoing professional development
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- Modern office facilities and resources
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- Staff engagement initiatives, including fortnightly morning tea and monthly BBQs
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Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work setting.

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Please note: Only shortlisted applicants will be contacted.

📌 Claims Services Officer (Queensland)
🏢 Ambrose Construct Group
📍 Queensland