The Medical Receptionist is responsible for providing professional and courteous reception services at Capital Urology Centre. This role involves managing patient appointments, handling incoming communications, maintaining accurate patient records, and supporting the delivery of exceptional patient care.

Key responsibilities

Respond to incoming phone calls in a courteous and professional manner

Manage all patient appointments, including cancellation list and ensuring GP referrals are up to date

Meet and greet patients visiting the practice

Assist with general patient enquiries via telephone and email with a polite disposition

Manage all patient appointments in conjunction with the specialist's schedules

Maintain a high quality of record keeping for patient files utilising the practice scanning facilities

Prepare and run patient clinics

Manage accuracy with patient data entry into Shexie software

Ensure all patient results and correspondence are on file in preparation for their consultation

Review upcoming clinics and ensure all patient records are in order before the day of clinic and appointment reminders have been sent out to patients

Ensure high level of confidentiality of medical records

Process all patient billing and receipting for consultations

Attend to electronic, verbal and written tasks from clinicians in a professional, responsible and timely manner

About you





A minimum of 12 months experience as a medical receptionist, administrator or medical secretary

An exemplary telephone manner and a compassionate demeanor

A warm and caring approach towards patients

Exceptional communication and interpersonal skills including the ability to tactfully handle difficult interactions with patients or family members

Strong work ethic and reliability

Solid time management and organisational skills along with the ability to prioritise your workload efficiently

Ability to perform under pressure while maintaining a high level of attention to detail

Previous experience using Shexie practice management software would be highly regarded. If not, experience with other practice management software

Proficiency with patient billing, including Medicare, Private Health Funds, DVA and ADF

Immaculate personal presentation by maintaining practice dress standards

About us Capital Urology Centre is committed to providing a supportive and engaging work environment for employees. We offer a competitive salary and opportunities for professional development. We ensure that all staff are valued, supported and encouraged to grow as we provide a friendly, positive and professional environment.

Competitive salary and opportunities for professional development in a friendly, positive and professional environment.

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📌 Medical Receptionist - Casual (Canberra)
🏢 Capital Urology Centre
📍 Canberra