Job Description

Join the team at Homely Electrical

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Full Time Position | Immediate Start Available

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Homely Electrical is seeking a professional, motivated and customer-focused Customer Service Representative to join our growing office team.

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This role is ideal for someone who takes pride in delivering exceptional customer service and thrives in a fast-paced, team-oriented environment. You will play an important role in ensuring our clients receive a professional, seamless and positive experience from their first interaction through to job completion.

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We are looking for someone who is confident, organised, well presented and genuinely committed to providing the highest level of service to our clients.

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- Professional and confident communication skills
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- Friendly and approachable phone manner
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- Strong organisational and time management skills
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- Highly motivated with a positive attitude
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- Well presented and qualified
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- Able to build rapport and trust with customers
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- Comfortable managing inbound and outbound calls
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- Committed to delivering outstanding customer service
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- Eager to learn and grow within the business
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The Role

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- Answer inbound customer enquiries
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- Follow up customer enquiries and warm leads
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- Schedule jobs and appointments efficiently
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- Assist in converting enquiries into booked work
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- Provide a high standard of customer service
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- Support the day-to-day operations of the office
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- Work closely with a supportive and high-performing team
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Why Join Homely Electrical?

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- Supportive and professional team environment
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- Opportunity for long-term growth and development
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- Positive workplace culture
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- Established and growing company
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- Work with a business that values both its team and its clients
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If you are passionate about customer service and want to be part of a growing and professional team, we would love to hear from you.

📌 Customer Service Representative (New South Wales)
🏢 Homely Electrical
📍 New South Wales