Elegance is an attitude.

Since 1832, Longines has embodied the elegance of Swiss watchmaking. Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication. Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.

About Longines Elegance is an attitude. Since 1832, Longines has embodied the elegance of Swiss watchmaking. Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication. Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.

Driven by excellence As a Customer Service Advisor, you will be a key point of contact for our clients throughout their after-sales journey, ensuring every interaction reflects the exceptional standards synonymous with the Longines name. From managing service estimates and repair updates to providing first-level technical assistance and ensuring the highest standards of quality upon completion, you will play an important role in delivering a seamless and personalised after-sales experience.

Experience within the watch industry is not essential, as comprehensive training will be provided. A genuine passion for watches, an appreciation for craftsmanship and a commitment to exceptional customer service will be highly regarded.

Deliver exceptional, personalised after-sales service

Build robust client relationships through proactive communication





Manage estimates, repairs, service updates and follow-up

Assess service needs and recommend appropriate solutions

Provide first-level technical assistance and develop product knowledge

Conduct timepiece diagnostics and identify required repairs

Complete quality control checks on serviced timepieces

Proactively update clients on repair progress and delays

Resolve client queries and provide effective solutions

Complete service administration and maintain accurate records

Support stock takes and inventory management

Assist the boutique sales team when required

Participate in ongoing product, brand and technical training

About You You are a highly organised, detail-oriented and service-driven professional who takes pride in delivering exceptional client experiences. You have a genuine interest in watches and craftsmanship, with a passion for developing your product and technical knowledge.

Previous experience in customer service, retail or a client-focused environment

Excellent communication, organisational and interpersonal skills, with strong attention to detail

Proactive approach to client follow-up, problem solving and solutions

Confident with basic computer systems and eager to learn

Genuine passion for watches, craftsmanship and the Longines brand

Positive, collaborative attitude with full time availability, including weekends and late-night trading

Job Location Shop 2025, Westfield Sydney 91 Market St, 2000 Sydney, Australia (New South Wales)

Company Address The Swatch Group (Australia) PTY. LTD. 40 River Boulevard Level 3 Richmond, Victoria 3121 Australia

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📌 Customer Service Advisor | Longines Market Street (Sydney)
🏢 Longines Watch Co. Francillon
📍 Sydney