We are currently seeking an experienced Customer Relationship Specialist to join a well-established global consumer products organisation based in Clayton. This is an initial

6-month temporary contract , with the potential for extension. Working as part of the Direct-to-Consumer team, you will play a key role in delivering a premium customer experience across a portfolio of leading home appliance brands.

About the Role This is a hands-on customer service and order management position where attention to detail, empathy and strong communication skills are essential. You will manage customer orders from receipt through to delivery, working closely with internal teams and external logistics partners to ensure a seamless experience. You'll also become a product expert, providing customers with accurate information and supporting the resolution of any issues or escalations.

Key Responsibilities

Manage customer orders from initial receipt through to delivery

Respond to customer enquiries via phone and email in a professional and timely manner

Provide accurate advice regarding product availability, discontinued products and delivery timeframes

Maintain accurate customer and order records within SAP and internal systems

Coordinate returns, refunds and exchanges as required

Liaise with internal Logistics, Finance, Sales, Marketing and After Sales teams

Work closely with third-party logistics partners to coordinate seamless deliveries

Follow up and resolve customer escalations





Ensure customer interactions and order information are accurately documented

Support the wider team with projects and ad hoc activities as required

About You We are looking for someone who genuinely enjoys working with customers and takes pride in delivering an exceptional service experience. You will ideally have:

Previous experience in customer service, order management, administration or a similar role

Strong experience dealing directly with customers via phone and email

Excellent written and verbal communication skills

A high level of empathy and a customer-first approach

Exceptional attention to detail and accuracy

The ability to manage competing priorities in a fast-paced workplace

Confidence working collaboratively within a team

Microsoft Office skills, including Outlook, Excel, Word and PowerPoint

The ability to quickly learn new systems and processes

Experience within consumer products, retail, home appliances or a similar environment would also be advantageous.

What's on Offer?

6-month temporary contract, with potential for extension

Full-time hours

Hybrid working – 2 days from home

Opportunity to join a well-established global organisation

Supportive and collaborative team environment

Onsite parking & Café

If you're a customer-focused professional who enjoys problem-solving, building relationships and ensuring every customer interaction is a positive one, we'd love to hear from you.

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📌 Customer Relationship Specialist (Port Phillip City)
🏢 Veritas Recruitment
📍 Port Phillip City