This position is to join the head office of The Bob Wood Group, a company widely regarded as the leading Australian Inbound Tour Operator and has grown into a group of companies operating in several areas of the Australian and PNG Inbound tourism sector. At The Bob Wood Group we are passionate creators of exceptional experiences.

The Bob Wood Group’s companies are, Bob Wood Cruise Group (BWCG), Guides Australia and GC Journeys. Our teams are committed to service and are dedicated to provide our clients with local insight and practical knowledge that is enhanced by global expertise and presence.

Role Objective This role is part of the Product team and is responsible for designing & developing touring products as requested by clients.

Main Responsibilities

Quote and prepare tour itineraries tailored to customer requirements.

Liaise with suppliers to negotiate rates and services for events/activities.

Research suppliers to meet special interest tour requirements and maintain supplier communication.

Assist in the preparation of large and complex tenders/submissions, ensuring adherence to deadlines.

Ensure tours run as planned, meeting guidelines, standards, and cost requirements.

Maintain regular communication with clients about current and new tour operations.

Prepare documentation outlining activities for each tour during the quoting and tendering process.

Copywrite and proofread sales materials and tour descriptions.

Compile and submit tour details as needed for clients





Build and maintain relationships with key stakeholders and clients through email, phone, face-to-face meetings and Trade events

Assist Accounts Department with invoice queries and discrepancies.

Attend Famils & Tradeshows when requested

Other Information

Due to the nature of the tourism industry, the role will include working extra hours when operationally required and possibly over weekends and public holidays due to deadlines

Knowledge & Experience

Experience in travel, product or cruise

Experience developing itineraries or travel programs

Excellent Australia product and destination knowledge

Understanding of logistics

Australia product and destination knowledge

Excellent organisation and time management

Ability to think outside the box and on your feet

High attention to detail

Strong teamwork and interpersonal skills

A genuine passion for travel and discovering current experiences

Knowledge of the cruise industry a bonus but not essential

Computer Skills Required

Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)

Experience using an in-house Reservations System such as Tourplan would be considered an advantage

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Product Development Coordinator?

Do you have customer service experience?

#J-18808-Ljbffr

📌 PRODUCT SPECIALIST (Gold Coast)
🏢 The Bob Wood Group
📍 Gold Coast