About the Role Roca Byron Bay is seeking an experienced and highly organised Reception Centre Manager (ANZSCO 141999 - Accommodation and Hospitality Managers nec) to oversee the daily operations of its reception and functions division. This role requires strong leadership, administrative, and customer service skills to ensure the smooth and professional operation of the centre.

The Reception Centre Manager will be responsible for supervising reception staff, managing front-desk operations, coordinating client services, and ensuring compliance with organisational policies and procedures. The role suits an individual who can multitask, work under pressure, and maintain high service standards in a busy environment.

Key Responsibilities

Plan, organise, and manage the day-to-day operations of the reception centre

Supervise, train, and coordinate reception and administrative staff

Ensure professional and productive client service at all times

Develop and implement administrative systems, procedures, and service standards

Manage client enquiries, appointments, and service workflows

Monitor staff performance and provide coaching and feedback where required





Liaise with management to improve operational efficiency and service delivery

Maintain accurate records, reports, and documentation

Ensure compliance with workplace health and safety requirements

Oversee rostering, attendance, and workflow planning

Assist management with recruitment activities, including shortlisting and interviewing reception staff

Handle customer feedback, complaints, and service improvements professionally

Ensure the reception centre is maintained in a clean, organised, and welcoming condition

Qualifications and Requirements

At least 3 years of relevant work experience in reception, functions, or event management

Strong leadership and people-management skills

Excellent communication and customer service abilities

Ability to manage multiple tasks in a fast-paced environment

Strong organisational and problem-solving skills

Ability to work independently and as part of a team

Availability to work weekdays (and weekends if required)

Australian citizens and permanent residents are encouraged to apply.

#J-18808-Ljbffr

📌 Reception Centre Manager (Byron Bay)
🏢 Sixth Lafite
📍 Byron Bay