Working closely with our management team, you will help ensure the daily cleaning operation runs efficiently and our properties are guest-ready within the required timeframes. This is a supervisory role with a hands-on component. While your primary responsibility will be overseeing the cleaning operation, you will also be expected to assist with cleaning when required, particularly during busy periods, staff shortages or when a property needs an extra set of hands.
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Key responsibilities
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- Supervising and supporting our cleaning team
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- Coordinating daily cleaning schedules and allocating properties
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- Monitoring progress throughout the day and ensuring properties are completed on time
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- Carrying out quality-control inspections of completed properties
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- Providing guidance, training and constructive feedback to cleaners
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- Helping maintain consistent cleaning and presentation standards across all properties
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- Identifying maintenance, damage, missing items or other property issues and reporting them promptly
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- Communicating with management regarding property readiness and any issues
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- Assisting with cleaning when required,
including stepping in when the team is short-staffed or additional support is needed
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About you
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- Previous experience in cleaning, housekeeping, accommodation or a similar environment
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- Previous supervisory, team leader or coordination experience
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- Excellent attention to detail
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- Robust organisational and time-management skills
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- The ability to prioritise and keep a team on track during busy periods
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- Good communication skills and the confidence to provide clear, respectful direction
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- A proactive approach to identifying and solving problems
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- The ability to work independently and take ownership of your responsibilities
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- A genuine commitment to maintaining high cleaning and presentation standards
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- A current driver's licence and reliable transport
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About us
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WhitsunStays is a family-owned short-stay accommodation business managing holiday and corporate properties across Mackay and the Whitsundays. As our portfolio continues to grow, we are looking for a Cleaning Supervisor to help lead and coordinate our cleaning team and ensure our properties are consistently presented to a high standard for every guest.