Marketing and Customer Support Coordinator

Terralytics (Aust) Pty Ltd – Melbourne VIC Terralytics Australia is a Melbourne-based land market intelligence platform. We bring more than a decade of structured greenfield land data into one place, tracking lots from release through construction to settlement so developers, builders, planners, financiers and government can make faster, evidence-based decisions. We were named winner of the Sales & Marketing Start-Up Award at the 2026 Proptech Awards. We're looking for a

Marketing and Customer Support Coordinator

to join our team. The Role This role provides administrative, operational, and client support across the Terralytics business owning marketing activities, customer onboarding/offboarding, CRM and data management, reporting, and support for recent product rollouts. It suits a hands-on all-rounder comfortable working across functions in a lean, small-business environment to deliver a great client experience. Key Responsibilities Marketing Coordination: Maintain marketing plans and track activity performance; coordinate approvals for ad-hoc opportunities Prepare and publish marketing materials (copy, imagery, documents) for EDMs, social, and the website Maintain the CRM's accuracy — lead/client databases, user access, and data integrity Customer Support Coordination: Triage, respond to,



and elevate support requests through to resolution Manage customer onboarding/offboarding with the sales team Coordinate client meetings, demo bookings, and communications Keep subscription and user data current in the CRM; flag inconsistencies and upcoming expirations to Sales Reconcile invoices against the CRM; report on customer engagement General Business Support: Coordinate meetings and business initiatives; report on budget/schedule compliance Provide general administrative support across the business Help prepare sales reports, board packs, and presentations Maintain user guides and process documentation Support testing, documentation, and rollout of new product features Qualifications & Experience Experience across marketing, customer support, and sales support. Experience using CRM systems, ideally Salesforce. Experience with CMS and EDM platforms. Understanding and experience with SEO and social. Ability to multitask in a fast-paced, lean operating environment. Strong written and verbal communication skills. Experience with testing, product rollouts, or basic technical processes. Experience preparing documentation, reports, or training materials. Tertiary qualifications in Marketing, Business, Commerce or related field (desired). Why Join Us? Help shape a rapidly growing PropTech business. Work closely with senior leadership. Tools of the trade provided (Laptop, phone, etc)

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📌 Marketing and Customer Support Coordinator (Port Phillip City)
🏢 Terralytics (Aust
📍 Port Phillip City