Customer Service Representative What's in it for you?

$75k – $80k + Super salary package

Supportive and collaborative team environment

Opportunity to join a business at an exciting period of transformation and automation improvements

Strong onboarding and support within the role

WOW Recruitment are seeking a proactive and relationship-driven Customer Service Representative to join our client, a well-established provider within the hospitality supply industry. Our client partners with hospitality venues to deliver a wide range of products and services, with a strong reputation for long‑term customer relationships and service excellence. The business is currently going through an exciting period of transformation and the introduction of automation to reduce manual work and improve efficiency. This has created an opportunity for a more customer‑focused, relationship‑led role.

About the Role

Building relationships with hospitality customers including hotels, pubs, and regional venues

Handling inbound enquiries,



quotes, and order requests

Maintaining accurate customer records and interaction notes in internal systems

Identifying opportunities to increase customer engagement, frequency of orders

Working closely with internal teams to ensure a seamless customer experience

About You, you will be:

Experienced in a customer service, call centre, or phone-based role

Confident building relationships and speaking with customers over the phone

Naturally inquisitive, asking strong questions and listening effectively

Comfortable managing a large and wide-ranging portfolio of customers

Organised, self‑motivated, and able to prioritise effectively

Relationship‑driven, with a focus on long‑term customer engagement rather than transactional sales

Hospitality industry experience is beneficial but not essential

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📌 Customer Service Representative (Saint Leonards)
🏢 Wow Recruitment
📍 Saint Leonards