Northern Hearts Queensland are currently looking for an experienced receptionist to join our friendly and professional team. This role will see you managing a very busy front desk reception and welcoming patients to the practice in a friendly professional manner.
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Key responsibilities
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- Reception, welcoming and processing patients
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- Scheduling and managing patient appointments
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- Managing telephone enquiries
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- Preparation and distribution of medical correspondence to referring medical providers
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- Preparation of patient files and assistance with preparation of consultants' clinics
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- Handling of cash, credit cards, Eftpos including settlement at the end of each day
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- Management of all patient data and correspondence
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- Managing of private billings, Medicare & DVA claims
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- Processing incoming and outgoing mail and emails
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About you
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- Experience working in a medical background
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- Prior knowledge with Genie would be an advantage
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- A professional, patient and courteous manner
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- Excellent articulation and telephone manner
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- High level of personal presentation and professionalism
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- Strong multitasking capabilities
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- Strong customer service skills with an ability to work in a fast-paced environment
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- Show initiative and work productively within a team environment
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- The ability to liaise with patients and their families, other health professionals and fellow staff in a calm and professional manner
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- Flexibility in time and task performance
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- A friendly and enthusiastic attitude
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- Positive attitude towards work and maintain a good work ethic
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- The ideal applicant needs to have good interpersonal skills, pay strong attention to detail and have the ability to work well in both a team setting and independently.
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Applicants who have been shortlisted will be contacted to arrange an interview.