Drive customer adoption, retention, and expansion for your portfolio.

Own customer relationships post-sale and drive value realization. You will work with a portfolio of customers to ensure they achieve their goals with our platform, driving retention and identifying expansion opportunities.

What You Will Do

Own relationships with a portfolio of customers

Drive product adoption and value realization

Conduct business reviews and success planning

Identify and close expansion opportunities

Manage renewals and reduce churn

Advocate for customers internally

Create customer success playbooks

Collaborate with sales on customer references

What We Are Looking For

3+ years of customer success or account management

Experience with B2B SaaS customers

Solid relationship building skills

Data-driven approach to customer health

Ability to identify and close upsell opportunities

Excellent communication and presentation skills

Project management capabilities

Technical aptitude for our product domain

Nice to Have

Experience in sales technology or RevOps space

Track record of net revenue retention above 100%

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📌 Customer Success Manager (Sydney)
🏢 Apparate
📍 Sydney