Job Description

YOMG Coolangatta is now seeking a Full Time Venue Manager!

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To succeed in this role, you'll need:

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- Availability to work 38 hours per week across a five-day roster.
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- Flexibility to workdays, nights - including shifts ending around midnight, and weekends as required.
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- Proven venue-management or senior leadership experience within hospitality or a quick-service restaurant environment.
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- Demonstrated success in leading, developing and building large teams.
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- Robust commercial knowledge, including sales, labour management, food costs, stock control and profitability.
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- Solid knowledge of food safety, workplace health and safety and operational compliance.
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- Experience with recruitment, onboarding, rostering, training and performance management.
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- A hands-on, self-motivated and solutions-focused leadership style.
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- Strong problem-solving, decision-making and organisational abilities.
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- The confidence to take ownership and remain composed in a fast-paced environment.
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- Excellent communication and interpersonal skills.
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- A strong commitment to exceptional customer service and consistently high-quality food.
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- A trustworthy and dependable approach, supported by excellent references.
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- A willingness to learn, develop and uphold YOMG's standards.
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- A genuine passion for hospitality, people and operational excellence.
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- The ambition to grow professionally and pursue future career opportunities with YOMG.
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About the role

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As Venue Manager, you'll be responsible for the overall leadership, performance and day-to-day operation. You'll lead the management teams, creating a positive workplace culture while ensuring consistently high standards across quality, customer service, safety, profitability and operational performance.

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Key responsibilities

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- Manage the venue's daily operations.
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- Lead, support and develop the supervisors, and team members.
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- Build and maintain a positive, energetic, accountable and customer-focused team culture.
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- Recruit, onboard,



train and retain a capable team in preparation for the store opening and ongoing operations.
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- Manage team performance, conduct performance reviews and implement performance-management procedures when required.
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- Prepare and manage rosters in line with operational requirements, labour budgets and employment obligations.
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- Monitor sales, labour costs, food costs, productivity, profitability and other key performance indicators.
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- Maintain consistently high standards of food quality, preparation, presentation and customer service.
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- Ensure the venue operates safely, efficiently and profitably in accordance with YOMG's standards.
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- Oversee inventory, ordering, stock control, stocktakes, FIFO rotation and waste-management procedures.
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- Implement effective operational controls to minimise waste, reduce losses and manage costs.
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- Maintain high standards of venue cleanliness, presentation, equipment care and preventative maintenance.
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- Ensure compliance with food-safety, workplace health and safety, security, employment, licensing and company requirements.
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- Oversee cash handling, banking, security procedures and loss-prevention measures.
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- Respond to and resolve customer feedback, complaints, staffing matters and operational issues professionally.
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- Complete operational reports, audits, compliance records and administrative tasks accurately and on time.
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- Implement company initiatives, promotions, procedures, training programs and system updates.
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- Liaise effectively with suppliers, contractors, shopping-centre management and YOMP Head Office.
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- Identify opportunities to improve sales, service, productivity, team performance and overall venue results.
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- Support future business-growth initiatives and contribute to YOMG's continued expansion.
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What's in it for you?

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- Free yogurt while working.
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- Genuine opportunities for professional development and career progression.
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- The opportunity to build and develop your own high-performing venue team.
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- A supportive, energetic and people-focused workplace.
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You will report to YOMG's Multi-Site and State Managers.

📌 Coolangatta QLD - Full Time Venue Manager (City of Gold Coast)
🏢 YOMG
📍 City of Gold Coast