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- Oversee the day-to-day performance of both stores
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- Lead, support and develop supervisors and store teams
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- Ensure high standards in customer service, cleanliness and presentation
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- Monitor product and beverage consistency
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- Manage rostering, staffing coordination and day-to-day issues
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- Support onboarding, training and team accountability
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- Oversee stock, store systems and operational processes
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- Manage complaints and escape issues appropriately
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- Maintain communication between stores, management and production
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- Identify local sales opportunities and support commercial growth
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- Provide clear weekly reporting
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- Ensure tasks are followed through and closed out
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About you
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- Previous multi-site retail,
hospitality or café management experience preferred
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- Strong leadership and people management skills
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- Excellent communication and reporting skills
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- Highly organised with solid follow-through
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- Reliable, mature and confident making decisions
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- Commercially aware and able to identify opportunities
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- Comfortable holding people accountable while maintaining a positive culture
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- Professional, proactive and solutions-focused
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- Will also be required to work daily on the floor as the Manager in one of the two stores
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What success looks like
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Strong standards across both stores, improved team accountability, reliable communication, clear reporting and a consistently high customer experience.
📌 Venue and Retail Operations Manager (Victoria)
🏢 Torode Solutions
📍 Victoria
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