Job Description

We are seeking an experienced Operations & Compliance Manager to oversee day-to-day operations across our SIL services while leading quality, compliance, risk and continuous improvement.

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This is a hands-on role, working 4 days on-site and 1 day hybrid, primarily across Campbelltown and Penrith, with occasional interstate travel to TAS, QLD and VIC.

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Key Responsibilities

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Operations & Leadership

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- Oversee daily SIL operations, rosters, staffing and service delivery.
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- Support Managers, Team Leaders and senior support staff.
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- Conduct site visits and address operational issues.
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- Ensure consistent, high-quality service delivery across locations.
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Quality & Compliance

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- Manage the organisation's NDIS quality and compliance framework.
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- Ensure compliance with NDIS Practice Standards, Code of Conduct and Commission requirements.
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- Maintain NDIS registration, policies, procedures and quality systems.
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- Conduct internal audits and prepare for NDIS audits and re-certification.
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- Monitor regulatory changes and report compliance outcomes to management.
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- Oversee incident, complaint and reportable incident processes.
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- Manage restrictive practice reporting and compliance.
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- Monitor WHS, risks and safeguarding across all locations.
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- Support Managers and Team Leaders with incident and risk management.
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- Lead quality improvement initiatives and corrective actions.
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- Identify compliance gaps and implement practical solutions.
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- Standardise processes and documentation across services.
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- Support staff training and promote a culture of quality, safety and continuous improvement.
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About You

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You will have:

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- Minimum 3 years' experience with an NDIS provider in operations, quality or compliance.
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- Strong knowledge of NDIS Practice Standards, Code of Conduct and regulatory requirements.
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- Hands‐on experience with PRODA, incident management and NDIS audits.
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- Experience with restrictive practices and mandatory reporting.
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- Strong leadership, communication and problem‐solving skills.
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- Relevant tertiary qualification is desirable.
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- Current NDIS Worker Screening Check or willingness to obtain.
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- Current driver's licence and ability to travel between sites and interstate when required.
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What We Offer

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- $100,000–$120,000 + super.
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- 4 days in office / 1 day hybrid.
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- Supportive, purpose-driven team.
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- Opportunity to shape operations, compliance and quality systems.
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- A senior role with genuine impact on participant outcomes.
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📌 NDIS Operations & Compliance Manager (Liverpool)
🏢 Support Network
📍 Liverpool