Industro is looking for a proactive, energetic and commercially minded Client Relations Manager to join our sales team.
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This is not a passive customer service role. We are looking for someone who enjoys building relationships, creating opportunities and winning business.
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You will manage and grow a portfolio of customer accounts while working closely with our external sales representatives to identify opportunities and book quality customer appointments.
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You'll also be one of the first points of contact for incoming sales enquiries, taking ownership of opportunities from initial enquiry through to quote, follow-up and order.
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Key Responsibilities
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- Manage and develop a portfolio of existing customer accounts
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- Build strong, long-term relationships with customers
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- Proactively contact customers to identify new sales opportunities
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- Reactivate dormant and under-spending accounts
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- Identify upcoming projects, requirements and purchasing opportunities
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- Book qualified appointments for our external sales representatives
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- Respond quickly to incoming phone, email and website enquiries
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- Prepare and follow up quotations
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- Convert enquiries and quotes into orders
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- Cross-sell the broader Industro product range
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- Maintain regular contact and follow-up with customers
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- Work closely with external sales representatives to grow key accounts
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- Maintain accurate CRM records, opportunities and follow-up activities
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What We're Looking For
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- Hungry – motivated to find and win business
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- Proactive – doesn't wait for opportunities to arrive
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- Relationship-driven – enjoys talking with customers and building trust
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- Commercial – understands that outstanding relationships should translate into sales
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- Persistent – comfortable following opportunities through until there is an outcome
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- Quick – responds quickly and keeps opportunities moving
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- Organised – capable of managing a large number of customers, quotes and follow-ups
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- Team-oriented – works closely with external representatives rather than competing with them
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What Success Looks Like
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Success in this role isn't simply answering enquiries.
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A successful Client Relations Manager will grow their accounts, create new opportunities, book quality appointments for our external sales team and consistently turn customer conversations into revenue.
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At Industro, we believe customers should experience a team that is Fast, Friendly and Versatile — and this role is central to delivering that promise.