Adaptable roster for the right candidates Fixed start and finish times for shifts - no surprises An ever-evolving product you can truly be proud of

Full Job Description

With a fresh approach to Concierge services and lifestyle concepts, Etymon Concierge is designed to elevate the standards and sophistication of residential developments.

Our vision is to bring a traditional hotel concierge service, combined with 360 lifestyle management, to the homes of our discerning residents. The key to our success truly lies in the individuals of our

Etymon Concierge

team, and we are looking for Sydney’s best Concierge professionals who bring a positive and proactive approach, a thirst for learning and a genuine passion for 5 star service.

The Opportunity Our Concierge team are the warm, welcoming faces of our luxury residential buildings. Working alongside the Concierge Manager, you will be responsible for ensuring excellence in the delivery of guest experience for our residents and their guests.

This role is based at AURA, our luxury residential building in North Sydney.

We are seeking someone who is ideally available to work full time, with strong availability across evenings, nights and weekends. Part time availability may be considered for the right candidate.

The Details

Welcome all residents and their guests to the building and assist with entry access

Attend to residents’ needs as requested, including taking messages, receiving deliveries, delivering newspapers and storing keys

Maintain a thorough knowledge of the property’s services and facilities

Announce the arrival of guests, couriers and service people and obtain permission for access

Arrange access for authorised persons in relation to car park entry and exit, restricted levels, front foyer and lift lobbies

Monitor CCTV cameras and report any issues or unauthorised access to Building Management or the appropriate authorities





Assist with the Lifestyle Management component of our service as required and directed

Manage the technology portal and respond to all service requests in a timely manner

Manage the Visitor Management sign in system and provide technical assistance where required

Provide information and support to residents, customers and visitors regarding amenities, transport and places of interest within the building vicinity

Report on lobby operations and service offerings, providing recommendations for process improvements and product ideas

Advocate for special events and initiatives that residents and guests are attending

Report on insights learnt on the ground and all guest service related matters to the wider management team

Liaise and coordinate effectively with venue management and staff

Conduct all activities in accordance with the Quality, Safety & Environmental Management System

The Skills You Bring

Full time availability is preferred , with the flexibility to work across a 7 day rotating roster

Previous experience of 2+ years in a similar role within a hotel or premium customer service environment

Proven ability to provide exceptional and personalised customer experiences

Strong verbal & written communication skills

In-depth knowledge of Sydney, its restaurants, bars, attractions and What's On

Availability to commit to a 7-day rotating roster including mornings, evenings and weekends (not overnight)

Impeccable presentation and an element of personal flair

Can work independently and as a team with a positive can-do approach.

The Perks

Work with an exceptional team who have built a strong, supportive culture

Flexible roster for the right candidates

Fixed start and finish times for shifts, with no surprises

Generous staff discount at all Etymon Projects hospitality venues

An ever evolving product you can truly be proud of

Opportunity to be involved in upcoming venue and building openings

Opportunity for growth and development into specialist and management roles

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📌 Concierge | Etymon Projects (Sydney)
🏢 Etymon Projects
📍 Sydney