The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing positive that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Emergency Relief Assessor – Morley WA SCHADS Level 3 | Full-time | Permanent | Hybrid working arrangements available

Why this role matters Every day, people reach out during moments of financial stress, uncertainty or overwhelm. Your presence can be the calm in that storm. In this role, you help people feel heard, respected and supported at a time when they may be struggling to see a way forward. Your compassion and ability to listen deeply can transform a difficult moment into the beginning of renewed hope. You become part of someone's turning point, offering dignity and practical support when it matters most.

Number Of Positions Available 1

About Us The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Emergency Relief Assessor – Morley WA SCHADS Level 3 | Full-time | Permanent | Hybrid working arrangements available

Why this role matters Every day, people reach out during moments of financial stress, uncertainty or overwhelm. Your presence can be the calm in that storm. In this role, you help people feel heard, respected and supported at a time when they may be struggling to see a way forward. Your compassion and ability to listen deeply can transform a difficult moment into the beginning of renewed hope. You become part of someone's turning point,



offering dignity and practical support when it matters most.

About The Role As an Emergency Relief Assessor, you will speak with community members over the phone, listen to their story, understand their needs and connect them with practical support that can make a real difference in their day-to-day lives. You will provide referrals and advocacy that help people access the right supports at the right time. You will maintain accurate client records, identify risks and elevate matters when required. You will work collaboratively with your team and local mission partners to ensure people feel supported from the moment they reach out.

This full-time, permanent role is based at our Morley site, working 38 hours per week, Monday to Friday, 8:45am–5:15pm. Flexible hybrid working arrangements to be agreed with the successful applicant. Pay is in accordance with the SCHADS Level 3 Award.

How You Will Make An Impact

Create a secure, respectful space for people to share what they are going through

Hold meaningful phone conversations that help you understand each person's situation

Provide emergency relief and practical support tailored to individual needs

Connect people with the right services through thoughtful referrals and advocacy

Maintain clear, accurate records to ensure consistent, high-quality support

Notice emerging needs or gaps and share insights that help strengthen the service

Work closely with your team and local mission partners to ensure people feel supported from the moment they reach out

What You Will Bring

Certificate IV in Community Services as a minimum

Diploma or above in Community Services highly regarded

Experience in the community services sector





Experience supporting people experiencing hardship, vulnerability or trauma

Confidence engaging with people from culturally and linguistically diverse backgrounds

Ability to remain calm, empathetic and solution focused in challenging or fast paced situations

Strong communication and interpersonal skills

A collaborative approach and commitment to TSA values and person-centred practice

WA Working with Children's Check

What We Offer

NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)

Flexible and hybrid working arrangements, with work from home capacity to be agreed with the successful applicant

Employee Assistance Program – confidential counselling service

Financial, retail and lifestyle discounts

Discounted health and fitness programs through Fitness Passportli>

Up to 8 weeks of leave per year through our purchase leave scheme

Generous parental leave (12 weeks)li>

Up to 5 days paid leave per year to support a TSA program or activity

A supportive, inclusive culture with passionate and dedicated team members

The opportunity to make a meaningful difference in the lives of people experiencing hardship

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

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📌 Emergency Relief Assessor (Bayswater North)
🏢 The Salvation Army Australia
📍 Bayswater North