About Us: At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our

5000

staff and

700

volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the B

E

S

T

philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion , and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell - North Tas HCP

Easy to access with public transport and free on/off site parking

Above award hourly rates

Salary packaging benefit up to $15,900 + $2,650 annually

Annual

Leave loading

Career pathways , education and training opportunities

Comprehensive Employee Assistance Program available 24/7 for our staff

Enhanced Parental Leave options

Location options - move within our Uniting AgeWell network (Victoria and Tasmania)

Not for profit, values-based organisation

About the role: A rewarding opportunity for to provide high quality and skilled administration support at our

North Tas HCP facility.

Based in our Launceston office, this role will provide Administration Support Services to support the ongoing growth of the

Support at Home (SAH) program across Northern and North Western Tasmania.

The role will coordinate a range of non-care services, support external service provider relationships, process invoices, maintain accurate client records and assist with budget monitoring.



This position will help improve operational efficiency, strengthen compliance and allow Care Advisors to focus on assessment, care planning and client support activities.

Key responsibilities will include:

Scheduling gardening, cleaning, home maintenance, transport, physiotherapy and allied health services

Coordinating client and provider appointments

Confirming services and following up activities

Managing recurring service schedules

Liaising with approved external service providers

Monitoring service delivery requirements

Resolving booking and scheduling issues

Maintaining accurate provider records

Receiving and validating provider invoices

Allocating costs against client budgets

Uploading invoices to client records

Preparing invoices for payment processing

Supporting expenditure monitoring and reporting

Maintaining accurate client documentation

Supporting audit readiness

Monitoring service records and invoice documentation

Ensuring administrative compliance requirements are met

you will also:

Provide outstanding customer service, maintaining friendly, supportive and professional relationships with clients, their relatives and friends

Check in visitors, contractors and other guests, ensuring OSH guidelines are followed

Provide friendly and professional reception and switchboard support

Undertake ad-hoc administration duties as required or advised

About you: You are passionate about what you do and want to make a difference in the lives of our clients,



to support them to live life to their potential

This is the place for you if you have:

Previous experience in administration, coordination or a similar support role

Strong organisational and time management skills, with the ability to manage competing priorities

Excellent attention to detail and accuracy when handling records, invoices and financial information

Strong communication and interpersonal skills, with a professional and friendly approach

Experience working with external providers, clients and other stakeholders

Confidence using computer systems and Microsoft Office applications

The ability to maintain confidentiality and accurate client documentation

An understanding of compliance requirements and the importance of maintaining accurate records

A proactive, solutions-focused approach and the ability to resolve scheduling and administrative issues

A genuine commitment to providing high-quality support and customer service

The ability to work independently while also contributing positively to a team

Are committed to being part of a workplace culture based on the B

E

S

T way of life ( Believe, Excel, Support and Trust )

Essentials for working in Aged Care:

A current Working With Vulnerable People card

Current and ongoing flu vaccinations

Australian working rights

Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community –

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here:Administration Officer (Home Care) PD.pdf

For more information please contact the Recruitment Team . Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!

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📌 Administration Officer (Launceston)
🏢 Uniting AgeWell Careers
📍 Launceston