Are you the person colleagues turn to when systems are not working as expected?

We're partnering with a well-known Australian organisation that is looking for a

Workfront Support Analyst

to become the go-to expert for Adobe Workfront across the business. This is a hands-on role supporting users, improving processes, resolving platform issues and helping drive adoption as Workfront becomes a critical business platform. You'll sit at the intersection of business and technology, working closely with end users, project teams and technical specialists to ensure the platform delivers a seamless experience. This is an excellent opportunity for someone with application support, systems administration, service desk, business systems or operations experience who enjoys solving problems and building strong stakeholder relationships. What you will be doing: -

Become the primary contact for Workfront users across the business

Manage and prioritise incoming support requests, ensuring issues are resolved efficiently

Investigate and troubleshoot user, process and platform-related issues

Partner with technical teams and system administrators to coordinate fixes, enhancements and system changes

Support testing and validation activities before new functionality is released

Maintain knowledge articles, user guides and support documentation

Identify recurring issues and recommend process or system improvements

Deliver practical support, coaching and guidance to users

Monitor platform performance and report on trends, risks and improvement opportunities

Contribute to the long-term success and adoption of the Workfront platform

We're partnering with a well-known Australian organisation that is looking for a

Workfront Support Analyst

to become the go-to expert for Adobe Workfront across the business.



This is a hands-on role supporting users, improving processes, resolving platform issues and helping drive adoption as Workfront becomes a critical business platform. You'll sit at the intersection of business and technology, working closely with end users, project teams and technical specialists to ensure the platform delivers a seamless experience. This is an excellent opportunity for someone with application support, systems administration, service desk, business systems or operations experience who enjoys solving problems and building strong stakeholder relationships. What you will be doing: -

Become the primary contact for Workfront users across the business

Manage and prioritise incoming support requests, ensuring issues are resolved efficiently

Investigate and troubleshoot user, process and platform-related issues

Partner with technical teams and system administrators to coordinate fixes, enhancements and system changes

Support testing and validation activities before new functionality is released

Maintain knowledge articles, user guides and support documentation

Identify recurring issues and recommend process or system improvements

Deliver practical support, coaching and guidance to users

Monitor platform performance and report on trends, risks and improvement opportunities

Contribute to the long-term success and adoption of the Workfront platform

The experience you will have:



You’ll bring a mix of technical curiosity, strong communication skills and a genuine passion for helping people.

Ideally, you’ll have experience in:

Application support, systems support, service desk, operations or business systems environments

Managing support queues, incidents or service requests

Investigating and resolving system, process or user issues

Working with stakeholders across business and technology teams

Training, supporting or guiding end users

Continuous improvement and process optimisation

Producing reports and identifying trends from support data

Nice to Have

Exposure to Adobe Workfront

Experience with platforms such as Jira, ServiceNow, Azure DevOps or similar workflow tools

Experience supporting project management, marketing operations or work management platforms

Why Apply?

Build deep expertise in Adobe Workfront

Work closely with platform owners and technical specialists

Develop experience in business analysis, process improvement and platform support

Influence platform enhancements and user experience outcomes

Join a team-oriented team where stakeholder engagement and customer service are highly valued

Position yourself for future opportunities across platform ownership, systems analysis, business analysis or Workfront administration

The Ideal Person We're looking for someone who is naturally curious, highly organised and enjoys finding solutions. You'll be comfortable juggling competing priorities, communicating with stakeholders at all levels and translating technical concepts into practical outcomes for end users.

Most importantly, you'll enjoy helping people, improving processes and ensuring systems deliver real value to the business.

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📌 Workfront Support Analyst (Port Phillip City)
🏢 Konnexus
📍 Port Phillip City