We are seeking an IT Systems Support Officer to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people. The role will be based out of our Sydney/Dubbo office. Description

The Opportunity:

WeareseekinganITSystemsSupportOfficertojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice. ReportingtotheHeadofInfrastructure,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently. Thisroleisidealforsomeonewhoenjoysa hands-on workplace, values strong customer service, and wants the opportunity to develop their technical skills while working across a broad range of technologies and business systems. Key responsibilities

Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen required Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe business Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology services About you:





You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology. Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway Strongattentiontodetailandcommitmenttofollowingestablishedprocesses Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders ExperiencewithITassetmanagementanddevicelifecyclemanagement Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience Ongoinglearning,developmentandcareergrowthopportunities Avalues-drivenculturefocusedoncommunity,connectionandlong-termimpact About Boyce:

BoyceisaleadingAustralianadvisoryfirmwithover50years ofexperiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia. Technologyplaysacriticalroleinhowwesupportourpeopleandclients. Aswecontinuetoinvestinoursystems,infrastructureand digital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.

#J-18808-Ljbffr

📌 IT Systems Support Officer (Townsville City)
🏢 Boyce
📍 Townsville City