We’re currently hiring for one full-time position as well as two casual positions. This is a excellent opportunity to kickstart a career in sport with one of the AFL’s biggest clubs, working in a fast-paced and exciting team.

About the Collingwood Football Club Collingwood Football Club (CFC) was founded in 1892.

Local residents, community and business leaders and politicians all hoped that having theirownfootball club could help bring a measure of pride to a downtrodden suburb.

In 2026, CFC is one of the great icons of Australian sport. Our history spans 130 years, 16 premierships and more finals appearances than any other club. Most importantly, Collingwood has grown from being a football club to a sports club with a commitment to our community.

The chance Reporting to the Member Services Team Leader, the

Member and Fan Services Officer

will provide

a high level of customer service and support for the Collingwood Football Club members and supporters. The successful candidates will gain real exposure to how the Collingwood Membership team contributes to the overall success of the Club.

Key responsibilities include:

Maximise membership sales and provide accurate information via telephone, email, letter and front counter duties.

Ensure all member complaints are resolved in a timely and accurate manner.

Ensure all member requests are replied to and/or addressed and resolved on the same business day.

Market and sell club membership products as required.

Provide accurate venue and seating information.

Assist as required in outbound telephone campaigns.

Ensure relevant data is gathered through all customer interactions.





Effectively record all member sales, enquires and complaints.

Data entry of Members details within the Collingwood Membership Database

Ensure accurate recording of all members details within the Collingwood Membership Database

Process and balance all membership sales

Opportunity to assist, where required, at any Collingwood FC event

Assist with projects relating to AFL, VFL and AFLW

To provide customer service to CFC members – including face to face service, telephone, email and written enquiries

Problem solving and issue resolution for members

Chance to assist with match day activities

To support the team with any other membership-based activities as required.

Maintain a reputation for excellence in all areas related to the performance of this position – and to ensure that CFC members are treated as owners of the club – in line with CFC team behaviours

Any other duties as directed by the Membership Manager & Member Services Team Leader

Skills / Experience To be successful as the

Member and Fan Services Officer , you will be someone who has:

Junior to mid level experience in a customer-facing, membership-based role

Great communication and time management skills

Strong rapport and relationship building skills





High level attention to detail

Ability to work as a team player in a fast-paced environment

Archtics Experience is preferrable

Football Clubs are fast-paced environments but you will engrin yourself into the Collingwood culture, remain agile, adaptable, and consistently champion our Company values of

DO BETTER, SIDE BY SIDE, A NEST FOR ALL and FLY HIGHER.

What we offer As a valued staff member of our Sporting Club you will be a part of a fun, inclusive and flexible work environment:

Access to state of art High Performance Gym Facility

Access to Professional Development and Learning Development Courses

Access to tickets to all AFL and AFLW matches

Access to exclusive partner offers, the likes of Nike, Emirates, AIA Vitality, La Trobe, CUB Economy, Business Class with Emirates, TaylorMade and KGM

Opportunities to support with Collingwood community outreach and volunteer programs (Magpie Nest Cafe)

Behind the scenes access to Match-Day, including the ability to support in on-ground activations

Only available for the fulltime role: 10 Gifted Leave days every year (on top of your Annual Leave)

As an organization we are committed to protecting children and young people from harm. It is essential that anyone involved with the Collingwood Football Club understands their responsibility in relation to child safety. Our organization requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.

To learn more about working at Collingwood Football Club and our values, please visit news/76/careers

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📌 Member and Fan Services Officer (Port Phillip City)
🏢 Collingwood Football Club
📍 Port Phillip City