Potentia Leisure is looking for an experienced and professional Venue Manager to join our vibrant team. The Venue Manager is responsible for overseeing, organizing, and coordinating the overall operations of the venue, ensuring exceptional service delivery and customer satisfaction. Bring your expertise to oversee and evaluate our high end rooftop venue’s luxurious experience by leading a dedicated team while ensuring top-notch service and exceptional guest satisfaction. If you are passionate about delivering excellence in hospitality and thrive in a dynamic environment, we’d love to have you on board as part of our exciting journey.
Main Duties and Responsibilities
Managing staff arrivals and departures, overseeing opening and closing procedures of the venue
Acting as a concierge for guests, ensuring they are greeted and seated promptly, managing reservations
Collaborating with culinary staff to plan daily menus and fulfill customer requirements
Tracking and managing stock levels, ordering supplies as needed in coordination with kitchen staff
Handling financial transactions, including opening and closing cash registers
Maintaining cleanliness and hygiene standards throughout the venue, including equipment and furniture upkeep
Leading menu planning and pricing discussions in conjunction with culinary team and management
Participating in staff selection processes, conducting interviews, and providing on-the-job training
Ensuring exceptional customer service, addressing feedback and resolving issues promptly
Overseeing day-to-day operations,
resolving any challenges, and escalating issues to management when necessary
Managing and coordinating special events hosted at the venue
Conducting staff meetings and fostering a positive working environment
Ensuring compliance with Occupational Health & Safety (OH&S;) policies and health regulations
Regularly inspecting dining facilities to ensure compliance with health standards and maintaining functionality
Assisting staff with order taking and other tasks as needed
Maintaining effective communication and fostering strong working relationships with management
Your Skills and attributes:
A level of skill commensurate with a degree, advanced diploma or diploma, plus 2 years of relevant experience, or alternatively, at least 3 years of relevant work experience as a Venue Manager in the hospitality industry in lieu of any formal qualification(s)
Exceptional multitasking abilities and the capacity to thrive in a fast-paced setting
Excellent communication skills, both verbal and written
Demonstrated experience in managing staff within a busy hospitality venue
Strong leadership skills and the ability to motivate and support a team
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a venue manager?
How much notice are you required to give your current employer?
Have you worked in a role which requires a sound understanding of OH&S;/WHS?