Tonitto Cakes is seeking an enthusiastic and experienced

Team Leader

to join our retail team on a

full‑time basis

at our Port Kembla, NSW location. In this pivotal role, you will be responsible for leading and motivating a team of retail assistants to deliver exceptional customer service whilst maintaining the highest standards of product quality and store presentation. This is an ideal opportunity for someone with a passion for retail excellence and the ability to inspire and develop team members in a fast‑paced retail workplace.

Key responsibilities

Lead, supervise and motivate a team of retail assistants to achieve sales targets and customer service objectives

Ensure the retail store is well‑organised, clean and visually appealing at all times

Train and develop team members on product knowledge, customer service standards and operational procedures

Manage stock levels, conduct inventory checks and ensure products are displayed attractively

Ensuring products are correctly stored and orders fullfilled in tight timeframes

Provide excellent customer service, addressing customer queries and resolving complaints professionally

Monitor and maintain cash handling procedures, ensuring accuracy and securitySupport the implementation of promotional activities and marketing initiatives

Report on team performance and provide feedback to senior management

Ensure compliance with health, safety and food hygiene regulations

Responding and monitoring multi channel ordering systems, online, telephone and in person

Assist with scheduling and rostering of team members

What we're looking for

Proven experience in a retail team leadership or supervisory role within the retail and consumer products sector

Strong knowledge of retail operations, customer service standards and sales techniques

Excellent communication and interpersonal skills with the ability to lead and motivate a diverse team





Demonstrated ability to achieve sales targets and drive business performance

Proficiency in using point-of-sale (POS) systems and retail management software

Strong organisational and time management skills with the ability to prioritise multiple tasks

Knowledge of health, safety and food hygiene standards in a retail environment

A passion for customer service and delivering a positive shopping experience

Flexibility and willingness to work retail hours, including weekends and public holidays as required

Experience in the bakery or food retail sector is highly desirable

This role is to manage and care for the retail side of the shop and to support management in the day to day running of the business

What we offer Tonitto Cakes is committed to creating a supportive and rewarding workplace for our employees. We offer competitive remuneration, opportunities for career development and advancement within our growing business, and a collaborative team environment where your contributions are valued. We provide on-the-job training and support to help you succeed in your role, and we foster a culture of excellence in customer service and product quality. We encourage a positive work-life balance and provide a friendly, inclusive workplace where all team members feel supported and respected.

About us Tonitto Cakes is a respected name in the retail and consumer products sector, known for our commitment to quality, authenticity and customer satisfaction. With a strong heritage in the bakery and food retail industry, we pride ourselves on offering a diverse range of continental cakes and premium baked goods to our customers. Our mission is to deliver exceptional products and outstanding customer service, and we are dedicated to building a team culture where staff feel valued and motivated. At Tonitto Cakes, we believe that our team members are our greatest asset, and we invest in their development and wellbeing to ensure the continued success and reputation of our business.

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📌 Team Leader (Port Kembla)
🏢 Tonitto Continental Cakes
📍 Port Kembla