EOI - Account Manager - Insurance Liability and Senior Account Manager - Insurance Liability As a dedicated Claims Account Manager, you will own and manage a portfolio of Freight Forwarders Liability claims on behalf of insurer clients, ensuring accurate and timely claims handling, maintaining comprehensive claims records and documentation, and processing financial transactions in accordance with delegated authority and claims management system requirements.

Why join us? As a dedicated Claims Account Manager, you will own and manage a portfolio of Freight Forwarders Liability claims on behalf of insurer clients, ensuring accurate and timely claims handling, maintaining comprehensive claims records and documentation, and processing financial transactions in accordance with delegated authority and claims management system requirements.

Responsibilities

Manage a portfolio of Freight Forwarders Liability claims from notification through to resolution, ensuring compliance with delegated authority guidelines and service standards

Conduct coverage assessments, liability investigations, reserve management, and claims strategy development to achieve effective and commercially sound claim outcomes

Exercise delegated authority for claims decisions, settlements, payments, and litigation management within approved limits

Liaise with clients, brokers, insureds, and other stakeholders to ensure timely communication, effective claim resolution, and strong stakeholder relationships

Monitor claims performance and financial exposure, including reserve management, settlement negotiations, recoveries, subrogation opportunities, reporting, and portfolio analysis

Maintain accurate claims records and ensure compliance with regulatory, governance,



and internal requirements while supporting legacy claim remediation, continuous improvement initiatives, and team development

What will help you succeed in this role?

Bachelor's degree in law

Accuracy, attention to detail and quality

Time management and demonstrated ability to prioritise and multi-task

Effective negotiation and advocacy ability

Robust verbal and written communication including sound telephone manner

Computer skills - usage of internal systems

Drafting documents, letter writing and typing ability

Solid analytical and dispute resolution ability

Relationship building

Presentation skills

Broad understanding of the insurance industry including the role of brokers and industry stakeholders as well as the Lloyd's marketplace

Understanding of the Insurance Contracts Act, the Insurance Code of Practice and Privacy Code

Interpretation of insurance policies, clauses and exclusions

Ability to assess quantum and reserve effectively

Ability to identify conflicts of interest

What we offer?

Competitive remuneration

Career progression opportunities

Flexible hybrid working with minimum of 1 – 2 days in the office each week

Up to 26 weeks of paid parental leave

2 volunteer days off a year

Birthday leave

About us DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do. DWF operates with 35+ offices globally with our main office based in the UK. Our offices in Australia are based in Brisbane, Sydney, and Melbourne.

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📌 EOI - Account Manager - Insurance Liability and Senior Account Manager -Insurance Liability (Sydney)
🏢 DWF Group
📍 Sydney