Key responsibilities

Provide administrative and help desk support across the organisation

Manage shared inboxes, phone enquiries and day-to-day requests

Triage requests and coordinate them with the appropriate team or stakeholder

Assist with client escalations, complaints and service requests, ensuring they are accurately recorded and appropriately actioned

Maintain accurate records, notes, attachments and documentation across SKG systems

Assist with work orders, service requests and job administration

Support operational invoicing and job costing processes by checking documentation and data accuracy

Assist with maintaining employee, training, site, asset and compliance records

Support client portals and CRM records, ensuring information remains accurate and up to date

Assist with operational and management reporting

About you

Has previous experience in administration, customer service, help desk, coordination or a similar support role

Has excellent attention to detail and a solid focus on data accuracy





Is highly organised and able to prioritise competing requests

Has strong written and verbal communication skills

Is confident dealing with internal stakeholders, clients and external providers

Can work comfortably across multiple systems and software platforms

Takes ownership of tasks and follows matters through to completion

Has a practical and solutions-focused approach

Is comfortable working in a busy, team-oriented environment

Understands the importance of confidentiality, compliance and accurate record keeping

About us SKG Group is a rapidly growing national organisation with a strong reputation for service excellence. We are a values-driven organisation that invests in its people, offering career development and progression opportunities within a supportive, experienced and collaborative leadership team.

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📌 Administration Support (Sydney)
🏢 SKG Services
📍 Sydney