Job Description

Medical Receptionist – 4 Days/Week Avail | Specialist Plastic Surgery Practice

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Location: Benowa
n Hours: Approximately 4 days per week available
n Employment type: Casual initially, with potential for part-time or full-time conversion

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About the role

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We are seeking an experienced, warm and professional Medical Receptionist to join our specialist plastic surgery practice in Benowa.

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We are looking for someone who is available to work approximately 4 days per week as a consistent member of our team. The position is initially offered on a casual basis, with potential for the role to transition to part-time or full-time employment as our practice continues to grow and our staffing needs evolve.

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This is a hands‐on medical reception and administration role, with a strong focus on patient care, organisation and providing an exceptional patient experience.

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You will be an key part of our practice and one of the welcoming faces our patients interact with throughout their journey.

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Key responsibilities

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- Welcoming and checking patients in and out
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- Answering and managing incoming phone calls
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- Responding to patient messages and emails
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- Contacting patients when new referrals are received
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- Scheduling, confirming and managing appointments
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- Processing consultation payments and issuing receipts
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- Processing Medicare claims, including bulk billing eligible review appointments
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- Issuing invoices and managing patient payments
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- Registering patients and maintaining accurate patient information
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- Scanning and uploading documents to patient files
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- Maintaining patient privacy and confidentiality
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- Maintaining a tidy, organised and professional reception area
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- Providing general administrative and clinic support as required
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- Making tea and coffee for patients and helping to create a warm and welcoming environment
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- Supporting the wider team with administrative tasks as required
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About you

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We are looking for someone who is:

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- Experienced in medical reception or administration
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- Warm, friendly and professional
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- Confident and articulate on the phone and in person
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- Highly organised with excellent attention to detail
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- Comfortable managing multiple tasks in a busy practice
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- Confident handling payments, invoicing and Medicare processing
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- Reliable and punctual
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- Discreet and professional when handling confidential patient information
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- Able to work independently while contributing positively to a close-knit team
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- Well presented and comfortable working in a professional specialist medical environment
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- Compassionate and understanding when dealing with patients
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- A quick learner who is confident using computer systems and software
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- Looking for a consistent role and the opportunity to become a valued, long-term member of a team
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Systems & experience

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We use Xestro practice management software, so experience with Xestro will be highly regarded.

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Experience with the following will also be advantageous:

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- Xestro or other medical practice management software
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- Medicare processing and bulk billing
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- Medical invoicing and payments
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- Patient referrals
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- Specialist medical or surgical practices
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- HubSpot or other CRM systems
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Additional responsibilities and team support

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As part of a small specialist practice, there may also be opportunities to assist with broader administrative and patient support activities.

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This may include:

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- Assisting with patient enquiries and follow-up
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- Responding to prospective patient enquiries
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- Assisting with consultation bookings
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- Updating patient and enquiry information in Xestro and HubSpot
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- Providing general administrative support to the team
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This is not a sales-focused role and sales experience is not essential. However, confidence communicating with prospective patients and providing professional, empathetic and helpful assistance will be highly regarded.

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About us

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You will be joining an established specialist plastic surgery practice with a strong focus on professionalism, patient care and providing an exceptional patient experience.

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We are looking for someone who takes pride in their work, enjoys being part of a professional team and understands the importance of making every patient feel welcomed and well cared for.

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This is an opportunity to join a growing practice in a role offering approximately 4 days per week on an ongoing basis, with the potential for the position to develop into a part-time or full-time role as the practice continues to grow.

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If you are an experienced medical receptionist who takes pride in providing excellent patient service and would enjoy becoming a valued member of a skilled specialist team, we would love to hear from you.

📌 Medical Receptionist (Casual) - Specialist Practice (City of Gold Coast)
🏢 Dr Hertess Plastic Surgery
📍 City of Gold Coast