Experienced Showroom Coordinator / Consultant Full-Time | Blackburn, Melbourne VIC Location: BASED AT BLACKBURN and Occassionally MOONEE PONDS and BAYSWATER.

Direct Kitchens Company began in 1985, during this time we have become a leader kitchen company providing Custom-Made High-End Kitchens all over Melbourne.

We are looking for an experienced, organised and confident

Showroom Coordinator / Consultant

to join our team.

This is a hands-on coordination role with responsibility for the

day-to-day operation of our showrooms, management and support of showroom staff, customer enquiry management and maintaining a high standard of customer service and maintaining Direct Kitchens CRM.

We are looking for someone with proven experience coordinating people and operations who is comfortable taking ownership, providing direction and working closely with management, attend events held by suppliers and Direct Kitchens.

About the Role As our

Showroom Coordinator , you will be responsible for helping ensure our showroom team operates effectively and customers receive a consistent and professional experience.

You will coordinate staff, monitor customer enquiries and follow-ups, assist with rostering and daily priorities, support the showroom team and act as an important link between showroom consultants, designers and management.

This is a hands-on position. You will work directly with customers as a

Showroom Consultant

when required, so robust customer service and communication skills are equally important.

Showroom Coordinator Duties

Coordinate the day-to-day operation of our showrooms

Supervise, support and provide direction to showroom consultants

Coordinate staff rosters and ensure appropriate showroom coverage

Organise daily priorities and delegate responsibilities where required

Monitor customer enquiries, appointments and outstanding follow-ups





Assist with training, onboarding and development of showroom staff

Coordinate communication between showroom consultants, designers and management

Maintain accurate showroom records and reporting

Ensure showroom displays, samples and customer areas are organised and professionally presented

Take ownership of day-to-day showroom operations and elevate matters to management when necessary

Showroom Consultant Duties

Understand customers' renovation needs and project requirements

Explain Direct Kitchens' products, services and renovation process

Qualify customer enquiries and collect relevant project information

Arrange appointments with our design team

Assist customers with showroom products, finishes and general information

Provide a professional and welcoming customer experience

Skills & Experience

Previous team coordination, supervisory or management experience is required for this position.

Proven experience coordinating, supervising or managing a customer-facing team (essential)

Excellent communication and interpersonal skills

Previous experience in kitchens, cabinetry, or related industries (preferred but not essential)

Excellent organisation and time-management skills

Ability to learn new products, systems and processes

Previous experience within a

showroom, retail, sales or customer service environment

will be highly regarded.

Experience within the

kitchen, cabinetry, building, renovation or interior design industry

would be an advantage but is not essential.

Why Join Us?

Establish Melbourne kitchen company with over 40 years of experience

Learn about kitchens, cabinetry and home renovations

Varied customer-facing role

Work in a supportive and friendly team environment

Learn about kitchens, cabinetry and the renovation industry

Opportunities for growth and career progress

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📌 Experienced Showroom Coordinator / Consultant (Port Phillip City)
🏢 Direct Kitchens
📍 Port Phillip City